Data Analyst

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

Laivly is looking for a Data Analyst to join our Reporting & Analytics team. This role reports to the Director, Data & Analytics and fits into a diverse and agile team that values remote first work. 

As a Data Analyst, you are responsible for accurate data collection, processing, modeling, and analysis as we continue to build out our automation platform, Sidd. You have a knack for seeing solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities. You’ll collaborate closely with Product, Sales, Solutions, and Finance teams to tell the story in the data to all audiences.

• Apply advanced data modeling and analysis to identify optimization opportunities and inform strategic decisions
• Develop and maintain data models, reporting systems, dashboards, and key performance indicators to support business decisions
• Design and implement technical processes to solve business challenges and drive success
• Create and deliver reports and insights analyzing business functions and key performance metrics
• Ensure data and deliverable accuracy and quality
• Optimize processes for data intake, validation, mining, engineering, visualization, and communication
• Interpret and communicate analytical results to stakeholders.
• Develop and implement quality controls and standards to meet organizational and regulatory requirements
• Anticipate future needs and design/implement proactive solutions
• Clearly and concisely communicate insights and business impacts to internal and external stakeholders
• Perform other related duties as assigned

• Minimum 3 years experience monitoring, managing, manipulating, and extracting data insights
• Proficient in data mining principles including predictive analytics, mapping, and data collection from diverse cloud-based systems
• Experience with data lake environments; Databricks proficiency is an asset
• Strong SQL skills with effective querying across multiple tables and subqueries
• Applied analytical concepts and statistical techniques (hypothesis development, experimental design, data analysis, conclusion drawing, and actionable recommendations)
• Experience creating databases and dashboards to inform decision-making
• Contributed to company growth through analytical techniques
• Demonstrated strong problem-solving, quantitative, and analytical skills
• Effective communication and collaboration skills for successful project completion

This role is open to all Canadian candidates.

Life at Laivly

Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. 

We’ve got a shared mission—and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.