Promoted Listing Advisor - Category Associate

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The Promoted Listing Advisor role is part of our Global Customer Experience team (GCX) and responsible for driving the adoption of eBay’s Promoted Listings and growth for B2C sellers, proactively enabling marketplace revenue growth. The Advisor will manage a book of business, working closely with clients for one year, developing a well-rounded view of their business, and helping them grow through tailored solutions.

• Manage a book of business, providing support and driving the adoption of CPC and other eBay marketing products for B2C sellers over the course of a year.
• Develop and nurture trusted advisor relationships with key clients, offering strategic insights into growing their business.
• Help clients via email, phone, and online meetings to ensure their advertising needs are met and their campaigns are successful.
• Track, forecast, and analyze account metrics to ensure client goals are being met and report on progress to internal and external stakeholders.
• Collaborate with internal teams to onboard new clients, integrate marketing solutions, and develop relationships with existing clients.
• Ensure exceptional client service by delivering timely, tailored solutions that meet each client’s needs and objectives.
• Monitor and optimize clients’ use of eBay’s products, making proactive recommendations for continued growth.
• Communicate key initiatives and progress to stakeholders and internal teams to ensure alignment and success.
• Keep abreast of industry trends and developments by participating in educational opportunities, reading professional publications, and maintaining a strong professional network.

• Strong communication and presentation skills, with the ability to influence at all levels of the organization.
• Experience delivering customer-focused solutions based on the specific needs and goals of each account.
• Proven ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Excellent negotiation, listening, and presentation skills.
• Strong problem-solving abilities, with a focus on driving results and improving processes.
• Ability to prioritize tasks effectively, meeting deadlines in a fast-paced environment.
• Strong technical skills, with experience using internal systems and software (e.g., Microsoft Office Suite, Salesforce, Agent Desktop, Unify, Hive).

• Strong experience in customer service, client relationship management, or a related field. A university degree with at least three years of relevant experience is preferred.
• At least one year of experience in a commercial or sales environment, preferably within a target-driven, fast-paced setting.

• Associates Degree or equivalent work experience.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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