Counsel Support Associate - Allentown, PA

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Join our dynamic insurance defense legal team as a Counsel Support Associate. This highly interactive role requires daily client contact and serves as a vital bridge between our legal team, clients, courts, and opposing counsel. You'll provide essential administrative support to Client Legal Services Attorneys, helping to ensure smooth, timely, and professional legal proceedings. Ideal for those seeking hands-on experience in civil litigation, this opportunity offers a collaborative, mentorship-driven environment where strong communication and organizational skills are key.

Key Responsibilities
• Client-Facing Communication: Engage with clients daily via phone and email. Maintain a professional and responsive communication flow, ensuring consistent updates and coordination throughout the case lifecycle.
• Legal Document Management: Draft, enter, and manage certain pleadings, motions, trial documents, and legal correspondence using our case management system, ensuring data accuracy and maintaining appropriate document exchange with our clients and customers.

• Scheduling & Calendar Management: Schedule depositions, hearings, and mediations. Maintain and track key litigation deadlines and ensure all team members and clients are informed of important dates and upcoming tasks administering efficient case lifecycle coordination.

Court Interaction & E-Filing: Submit legal documents through court e-filing systems and maintain compliance with filing and service procedures and deadlines. This position also requires occasional travel to various Courts, Post Offices and/or other case related entities.

• Drafting & Documentation: Prepare professional written communications for clients and internal stakeholders. Attention to tone, clarity, and accuracy is essential.
• Mail Processing: Handle all incoming and outgoing mail—both physical and electronic. Scan, route, and archive documents promptly to ensure timely information flow and proper record-keeping.
• Administrative Support: Organize and manage digital files, perform data entry, and complete a variety of administrative tasks that support the legal team’s daily operations.
• Compliance Monitoring: Use Team Connect Litigation Management System to maintain data accuracy and compliance with internal and external requirements.
• Proactive Problem Solving: Take initiative in resolving administrative challenges, managing competing priorities, and contributing to overall team efficiency.

Qualifications
• Experience: 0–3 years of legal administrative experience preferred; civil law or insurance defense background is highly beneficial.

Education: High School Diploma or GED preferred.

Skills & Attributes:

• Personable and comfortable engaging with clients and external contacts

• Strong written and verbal communication skills

• Exceptional organization and time management abilities

• Comfortable managing sensitive and confidential information

• Proficient in Microsoft Office; willingness to learn legal systems and e-filing platforms

• Flexible, collaborative, and solutions-oriented

Supervisory Responsibilities
• This role does not include supervisory duties.

Education & Experience (in lieu)
• An equivalent combination of education and relevant experience may be considered in place of the stated requirements.

#LI-AT2

Skills

Business Communications, Client Relationship Building, Issue Management, Litigation, Office Administration

Compensation

Compensation offered for this role is $18.65 - 29.54 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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