Sr. Program Manager / Delivery Manager

Role Description

Sr. Program Manager / Delivery Manager

Delivery Manager II

Who We Are

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

You Are

The senior program manager will lead complex large-scale programs across the organization, providing strategic direction and operational excellence. This role requires a versatile professional who can adapt to changing program requirements while maintaining focus on organizational goals. The ideal candidate will manage end-to-end program delivery and demonstrate flexibility, strategic thinking, and the ability to translate complex data into actionable insights.

The Opportunity

• Define vision, scope, and objectives for large scale programs
• Develop comprehensive program strategies and execution plans
• Collect and analyze data to inform decision making and track program performance
• Coordinate cross functional teams and managed stakeholder relationships
• Create and manage program budgets, timelines, and resource allocations
• Identify and mitigate program risks report program status and outcomes to senior leaders
• Due to the dynamic nature of our programs, the essential functions of this role may change based on specific program requirements.
• The senior program manager is expected to adapt their approach accordingly while maintaining core program management principles.
• Essential Functions: Strategic Planning: Established program direction objectives and success metrics
• Stakeholder Management: Build relationships and align priorities across departments and leadership levels
• Data Analytics: Collect, analyze, and interpret program data to drive informed decisions
• Risk Management: Identify potential issues and develop mitigation strategies
• Change Management: Guide teams through transitions and process changes
• Resource Optimization: Effectively allocate budget and personal resources
• Communication: Clearly articulate program status needs and outcomes to diverse audience
• Program Governance: Establish and maintain program governance (risk management, change control, and performance monitoring)
• Collaboration: Work with project managers to define dependencies, milestones, deliverables, and quality standards for each project
  
  

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Bachelor’s degree in business, management, or related field; Master’s preferred
• Minimum of 8 years in program management with demonstrated success in leading large-scale initiatives
• Strong Analytical skills with experience in data-driven decision making
• Exceptional communication and relationship building abilities
• Strong knowledge of project management methodologies (PRINCE2, MSP, Agile, PMP)
• Proven ability to adapt to changing priorities and environments
• Proficiency in portfolio tracking and documentation tools (Jira and Confluence preferred).
• Smartsheet’s: MS Project and Microsoft products (PowerPoint, Excel, Word)
  
  

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $120,000-$150,000

A successful employee in this role may be eligible for incentive payments based on company and individual performance.

Benefits

Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.

Guiding Principles

These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

• Simplicity
  
  

Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

• Integrity
  
  

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

• People-Centricity
  
  

Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

• Leadership
  
  

Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.

Equal Employment Opportunity Statement

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#Healthproof

#CB

Skills

Healthcare,Project Management,Project Delivery