3+ years of experience in technical support or project management, preferably with GCP., Understanding of Google Cloud services and familiarity with HPC concepts., Strong analytical and communication skills in English and Polish (B2, C1, C2)., Proven experience in managing support teams and using ticketing systems..
Key responsabilities:
Lead a technical support operations team for client software platforms.
Deliver metrics-guided level 1 and level 2 support services.
Drive continuous improvement in service delivery and manage support processes.
Coordinate technical teams across different time zones and analyze support metrics for enhancements.
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emagine is a high-end business & IT consulting company challenging the way businesses leverage high-end expertise.Enabled by our vast network of expert consultants, we tailor our services to the unique needs of each business, powering progress, solving challenges, and delivering real results.As the world evolves, scalability becomes increasingly important in modern, technology-driven organizations. And it is around this critical need that emagine stands out with a unique business model and delivery capacity.With emagine, companies gain the flexibility needed to navigate and succeed in a complex and ever-changing technological landscape. Through a seamless and tailored delivery model, we help you scale your business.We help organizations across all industries and sectors; these are our services:• Team extension: Scale with dedicated consultants on time & material• Nearshoring as a Service: Leverage a fully scalable development department in Poland • Teams: Power up with a dedicated team to help you build, develop and execute your projects• Managed Services: Let us tailor and manage your projects, delivering on your specific requirements and needsemagine was founded in 1989 and has a long track record of delivering expertise and business impact for blue-chip companies across Europe.Today, we are 400+ permanent employees working from departments in 10 countries. Furthermore, we own three state-of-the-art nearshore centres in Poland and one offshore centre in India.With 40.000 experts in our network and 4500+ partnered consultants on active contracts, we currently help our 500+ clients worldwide with high-end expertise.
Type of Work: 100% Remote, or hybrid in Rzeszów, Gdańsk, Wrocław.
Project Duration: long term; first contract till December 2025.
Availability to meetings with team: minimum 3 days a week from 15 - 19 CET.
B2B up to 140zł/h
Summary:
The Project Manager will lead a support operations team for client software platforms built on Google Cloud Platform (GCP), focusing on delivering exceptional level 1 and level 2 support services.
Main Responsibilities:
Lead a technical support operations team.
Deliver metrics-guided L1/L2 support services.
Drive continuous improvement in service delivery.
Manage support teams and processes.
Coordinate technical teams across different time zones.
Analyze support metrics for service enhancements.
Key Requirements:
3+ years of experience in technical support or project management (GCP preferred).
Understanding of Google Cloud services (e.g., BigQuery, Dataflow).
Familiarity with HPC concepts (e.g., Slurm, parallel computing).
Knowledge of HPC workload management and optimization.
English and Polish language Level: B2, C1, C2.
Proven experience in managing support teams.
Strong analytical and communication skills.
Experience with ticketing systems.
Self-motivated problem-solving abilities.
Nice to Have:
Project Management certification (PMP, PRINCE2).
Cloud certification (Google Cloud, AWS, Azure).
Experience with HPC in cloud environments.
Understanding of containerized workloads.
Knowledge of scientific computing libraries.
Experience with ITIL service management frameworks.
Background in data science or machine learning.
Experience with continuous improvement methodologies.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.