Project Manager

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

3+ years of experience in technical support or project management, preferably with GCP., Understanding of Google Cloud services and familiarity with HPC concepts., Strong analytical and communication skills in English and Polish (B2, C1, C2)., Proven experience in managing support teams and using ticketing systems..

Key responsabilities:

  • Lead a technical support operations team for client software platforms.
  • Deliver metrics-guided level 1 and level 2 support services.
  • Drive continuous improvement in service delivery and manage support processes.
  • Coordinate technical teams across different time zones and analyze support metrics for enhancements.

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emagine Large https://www.emagine.org/
501 - 1000 Employees
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Job description

Project Information:

  • Area: technology/pharma
  • Type of Work: 100% Remote, or hybrid in Rzeszów, Gdańsk, Wrocław.
  • Project Duration: long term; first contract till December 2025.
  • Availability to meetings with team: minimum 3 days a week from 15 - 19 CET.
  • B2B up to 140zł/h

Summary:

The Project Manager will lead a support operations team for client software platforms built on Google Cloud Platform (GCP), focusing on delivering exceptional level 1 and level 2 support services.

Main Responsibilities:

  • Lead a technical support operations team.
  • Deliver metrics-guided L1/L2 support services.
  • Drive continuous improvement in service delivery.
  • Manage support teams and processes.
  • Coordinate technical teams across different time zones.
  • Analyze support metrics for service enhancements.

Key Requirements:

  • 3+ years of experience in technical support or project management (GCP preferred).
  • Understanding of Google Cloud services (e.g., BigQuery, Dataflow).
  • Familiarity with HPC concepts (e.g., Slurm, parallel computing).
  • Knowledge of HPC workload management and optimization.
  • English and Polish language Level: B2, C1, C2.
  • Proven experience in managing support teams.
  • Strong analytical and communication skills.
  • Experience with ticketing systems.
  • Self-motivated problem-solving abilities.

Nice to Have:

  • Project Management certification (PMP, PRINCE2).
  • Cloud certification (Google Cloud, AWS, Azure).
  • Experience with HPC in cloud environments.
  • Understanding of containerized workloads.
  • Knowledge of scientific computing libraries.
  • Experience with ITIL service management frameworks.
  • Background in data science or machine learning.
  • Experience with continuous improvement methodologies.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Analytical Skills
  • Problem Solving
  • Self-Motivation
  • Communication

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