Clinic Liaison, Donor Gamete Services

Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it’s time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women, babies and families everywhere.

We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

The starting base pay for this role is between $85,000 and $100,000 with a total earnings potential of up to $138,000 at target.

The Clinic Liaison supports the Manager, Physician Relations, B2B, and is responsible for driving revenue growth and profit, increasing sales productivity, while focusing on value proposition. The ideal candidate has a deep understanding of the customer, maintain strong relationships, drive revenue and increase customer satisfaction. This is a remote/field role and can be based anywhere in the US, within a reasonable distance to a major airport.

Responsibilities

• Understands our portfolio and customer installed base, channels, buying and referral behavior and influences loyalty and growth aligned with our business strategy.
• Builds strong relationship with Field Sales team to drive leads and referrals to meet growth targets.
• On-site meetings with B2B partners to grow relationship and drive loyalty and participates in networking events to represent our solution and promote our brand.
• Educates clinical staff and nurses on product portfolio and aligns best solution for patient.
• Partners with Inside Sales and Financial Services team to drive lead conversion and donor match.
• Provides guidance and support as appropriate to accelerate sales velocity.
• Aligns with Strategic Accounts on business and go to market strategy.
• Meets goals for referral and customer contacts aligned to revenue targets.
• Escalates risk and opportunity pivot quickly to grow and maintain installed base.

Work Environment:

• Remote
• Travel Expectation: 40-50%, primarily within the US.

Knowledge, Skills and Abilities:

• Displays high EQ sensing signs of disgruntled customers; delivers any negative news with ease and sensitivity.
• Engages and establishes positive relationships with the clients, nurses, and physicians while demonstrating excellent judgement.
• Strong critical thinker with solid business acumen and extreme ownership.
• Solution driven approach; pressure tests norms and legacy process to enhance productivity.
• Fosters culture of collaboration, continuous improvement, and celebrating wins.
• Leads through influence, navigates ambiguity, and adapts to fast changing conditions.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders.

Qualifications

Experience:

• Minimum of 5 years’ experience in Fertility Customer Service, patient care, or clinical administration.
• Proven track record winning and maintaining partnerships with B2B installed base and driving revenue and market share.

Education:

• Bachelor's degree in Business Administration, Marketing, Nursing or a related field or an RN with relevant clinical experience in the Fertility area.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.