Sr. Product Experience Manager

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position Overview

CWT is seeking a Sr. Product Experience Manager with strong customer-facing experience, deep product knowledge, and ideally travel industry expertise. This role plays a pivotal part in driving sales success by effectively demonstrating and positioning CWT’s product and service portfolio to clients and prospects.

Position Description

• • Act as a subject matter expert on CWT’s products and services, articulating value propositions to clients and prospects.
  • Conduct compelling product demonstrations, showcasing seamless end-to-end user experiences.
  • Work closely with sales and customer management teams to understand client needs, translating them into strategic opportunities.
  • Confidently present CWT’s technology solutions and industry trends in client-facing meetings and industry events.
  • Maintain strong relationships with internal product and technical teams to ensure best-in-class demo capabilities.
  • Equip sales and customer management teams with the knowledge and tools to effectively position CWT’s offerings.
  • Stay up to date on industry developments, competitor landscape, and client challenges to refine sales strategies.
  • Willingness to travel up to 60% for client-facing meetings.
    

Qualifications

Position Requirements

Qualifications & Skills

• Significant client-facing experience in a consultative or sales-driven environment.
• Strong presentation and communication skills, with the ability to simplify complex technical concepts.
• Proven ability to engage senior-level stakeholders and drive collaboration.
• Experience in the travel industry and working with purchasing or travel buyers is a plus.
• Strong business acumen with the ability to align solutions with client needs.
• Proficiency in Microsoft Office, PowerPoint, Prezi, and virtual meeting tools.
• Fluent in English; ability to work in a multicultural environment.
  
  

Competencies

• Sales & Business Development Focus: Proactively identifies opportunities and drives revenue growth.
• Market Awareness: Understands customer needs, competitor landscape, and industry trends.
• Strategic Thinking: Ability to analyze problems, anticipate implications, and develop long-term solutions.
• Entrepreneurial & Proactive Approach: Takes initiative, brings new ideas, and adapts quickly.
• Structured & Organized: Manages multiple priorities effectively with attention to detail.
• Team Player: Collaborates across teams, shares insights, and builds strong internal relationships.
  
  

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.  

CWT also offers opportunities to all job seekers including job seekers with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com.  In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.