Pre-Sales Specialist at Ergeon

Offer summary

Qualifications:

Consultative Sales or Project Management skills required., Excellent written English and communication skills are essential., Tech-savvy with experience using tools like Slack, Front, and Pipedrive., Highly organized, detail-oriented, and able to work independently in a remote setup..

Key responsabilities:

Claim and respond to new customer leads promptly within 15 minutes.

Personalize customer interactions by understanding their needs and asking clarifying questions.

Schedule remote video estimates with the Sales team and ensure seamless handoffs.

Maintain organization and proactive follow-ups using internal tools like Front, Slack, and Pipedrive.

Job description

🚀 Our Upcoming Bootcamp Starts May 1st 2025 🚀

Shape the future with Ergeon!

As a Pre‑Sales Specialist at Ergeon, you’ll be the first human point of contact for new prospective customers, introducing them to Ergeon’s product offerings and guiding them through the sales process with warm, curious and clear text-based conversations. You’ll ensure customers feel seen and ready for next steps, connecting with them one message at a time, and handing them off to our Senior Sales team members with clean, well-documented next steps.

With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we’re shaping the future of the home improvement industry.

Learn more about Ergeon and our globally distributed team!

⚙️ What You’ll Be Doing

Claim and respond to new customer leads within 15 minutes of their request.
Use internal tools like our quoting tool, and Google Maps to map out property lines.
Personalize messages by understanding the customer’s needs and using your own voice.
Ask smart questions to clarify needs based on what customers have already told us; some considerations to present:

- Do you need a gate? vs Can you walk me through who and what would be moving through this space?
- Think of: pets, lawn mowers, vehicles, or other types of equipment, so that we can better design your gate size, materials and security specifications?

Schedule remote video estimates for customers with our Sales team.
Keep tools like Front, Slack, and Pipedrive updated for seamless handoffs to other members of the Sales team.
Stay organized and proactive with follow-ups.

🦺 What We’re Looking For

Required Skills and Experience:

Consultative Sales or Project Management / Project Scoping skills.
Natural curiosity and proactive question-asking: you’re able to infer information based on minimal context or visual clues and aren't afraid to dig deeper when something doesn’t add up.
Excellent written English; comfortable mirroring tone and style.
Tech-savvy, able to juggle multiple tools.
Highly organized and detail-oriented.
Emotionally intelligent communicator.
Comfortable working independently in a remote setup.

Preferred Skills and Experience:

Experience in customer success or pre-sales.
Familiarity with Slack, Front, and/or Pipedrive.
Dual-monitor setup.

🧰 What You’ll Need

Location:
- We are considering applications from the following countries/regions: Pre-Sales Specialist Hiring Regions
Availability:
- Coverage window: Monday through Sunday, 7 AM Eastern Time to 8 PM Pacific Time.
- Your shift: 8 hours per day, 5 days per week, scheduled somewhere within the window above.
Weekend Work
- Expect some weekend shifts. We balance capacity, so your 5 working days may include Saturday and/or Sunday.

Tools & Tech:
To thrive in this role, you’ll need a professional-grade remote setup that meets these minimum requirements:
Device & Performance
- Processor
- Memory:
- Storage: 512 GB NVMe SSD
- Graphics:
- Display: Full HD (1920 x 1080)
Software & OS
- Windows 10/11 (64-bit)
- Latest stable macOS
Additional Setup
- Stable internet: 10 Mbps upload / 20 Mbps download (minimum)
- Noise-canceling headset with microphone
- Power backup: 250–300W UPS
- Access to 1.5 GB/day of data during outages

💡 What We Offer

Compensation: USD $9/hour. Paid weekly via Upwork.
Bootcamp: A 2-week, fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success; followed by a 4-week trial period after graduation.
Some of our Benefits & Perks:
- Immediate: Birthday day off and language classes.
- Post-Training: Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget.
- After 6 Months: Stock options, flexible PTO, and subsidized health insurance.
- After 1 Year: Laptop replacement fund.