Sr. Major Incident Manager (AU MSP, WFH)

Schedule: Monday- Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

• 5 years’ experience as a Major Incident Manager.
• Working within an ITIL environment.
• Strong communication skills when dealing with customers.
• Experience in change management.

Nice to Have:

• ITIL v3/v4 Foundation certified; Intermediate Operations ITIL certification is desirable.
• Working with an MSP experience is highly desirable but not mandatory.
• ServiceNow certification is highly preferred.

What will you do?

• The goal of the Senior Major Incident Manager (Sr. MIM) is to ensure the best possible service to our customers following best practice processes and procedures with an effective and stable team.
• The Sr. MIM is required to manage, maintain and own the Incident function for managed services, this includes supporting our customers and ensuring we are meeting our SLA’s for all the customers for whom we support.
• The Sr. MIM will have an eye for detail and a strong focus on customer service, operations, people leadership and continual service improvement.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 1998, Our client has been empowering organizations to leverage technology to gain a competitive advantage. With a strong focus on IT management and IT strategy, our client offers cutting-edge converged IT services to clients across Australia, New Zealand, Asia, and North America. Renowned for pioneering the concept of delivering IT as a Service, they have revolutionized the way organizations access technology by eliminating the need for capital investments to fund expansion. Through their affordable solutions, they provide true scalability, elasticity, and agility to meet the ever-changing needs of businesses.

#ConnetOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.