Offer summary

Qualifications:

2+ years of experience in a technical or consulting role., Proficient in cloud networking technologies and modern Microsoft cloud platforms., Strong organizational, verbal, and written communication skills., Ability to manage multiple tasks in a fast-paced environment..

Key responsabilities:

Assess and document clients’ existing technical environments.

Lead discussions to gather information on IT infrastructure and challenges.

Develop user onboarding and offboarding documentation for help desk use.

Conduct knowledge transfer sessions with internal support teams.

Job description

Consulting Engineer

Reports To: Director of Client Onboarding Department: Professional Services
Location: Remote Exemption Status: Exempt

PURPOSE:
The Consulting Engineer is responsible for delivering professional services during client onboarding projects. This role focuses on documenting client environments, preparing clients and internal teams for steady-state support, and facilitating a smooth transition from project implementation to ongoing service delivery.
RESPONSIBILITIES:

Assess and document clients’ existing technical environments.
Lead client discussions to gather information on current IT infrastructure, challenges, policies, and processes.
Develop user onboarding and offboarding documentation for help desk use.
Conduct knowledge transfer sessions with internal support teams.
Recommend improvements to onboarding Project Managers and Service Delivery Managers to optimize client success.
Provide support to Operations and Service Desk teams as needed.

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

2+ years of experience in a similar technical or consulting role.
Proficient in cloud networking technologies (e.g., virtual networks, VPNs, site-to-site connections, peering).
Experience with modern Microsoft cloud platforms including Azure, Intune, Autopilot, and Windows Virtual Desktop.
Prior experience in a help desk or technical support capacity.
Strong organizational, verbal, and written communication skills.
Project delivery or onboarding experience preferred.

We are seeking highly motivated individuals who meet the following criteria:

Passion for technology, customer service, and problem-solving.
Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
Collaborative, team-oriented, and adaptable.
Strong analytical and troubleshooting skills.
Positive, motivated, and proactive with a desire to contribute meaningfully to client outcomes.
Strong interpersonal and leadership capabilities.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.