Offer summary

Qualifications:

Engineering degree, preferably in Electronics or Mechanics., Minimum 4 years of experience in medical or similar field service., Strong problem-solving, critical thinking, and decision-making skills., Fluent in English with a valid driver's license. .

Key responsabilities:

Serve as the technical point of contact for customer service and troubleshooting.

Lead onsite diagnosis, repair, and preventative maintenance of equipment.

Document service procedures, parts replacements, and site observations in customer files.

Coordinate service tasks with customers and assist in training other technicians.

Job description

Your mission

We’re seeking an experienced Field Service Engineer (m/f/d) based in USA (East), who will serve as the technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites in the US. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.

You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance
You manage and update technical documentation in areas of expertise.
You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
You advise clients on equipment care best practices and help develop customized maintenance plans.
You assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
You will be responsible for the transfer of information and training to other service technicians
You coordinate service tasks with customers
You organize and maintain orderly spare parts inventory
You will have ongoing direct contact with supplier's technical team abroad
You help peer technicians in the field
You report quality complaints and safety reports

Your profile

Engineering degree (with a preference for Electronics/Mechanics)
Based in the US (East)
Minimum 4 years’ experience in medical or similar field service
Strong problem solving, critical thinking, and decision-making capabilities.
Experience with systems involving electronics, precision mechanics.
Valid driver's license - required.
Fluent English skills
Customer-centric mindset
Extensive domestic travel within the US required (approx. 70%)

Why us?

Key role in a highly advanced and fast-growing startup company
Impactful product promoting better understanding and treatment of cancer
International team, from over 20 different nationalities
Enjoyable work atmosphere with an open-door and open communications mentality
Competitive compensation
Fully remote (within the US) with flexible working hours within set guidelines
30 vacation days
Health Insurance Plan, Vision and Dental
401K with a 5% employer match

contact information

Any questions? Please contact:

Sandra Schärli
Senior Talent Acquisition Manager
mail:careers@nvision-imaging.com

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About us

NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion.

We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more. Our company brings together expertise in physics, chemistry, engineering and medicine, and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York, MD Anderson in Texas, Technical University of Munich, Cambridge University in the UK and more.

NVision is developing fast, robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast, fully-automated, multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.

We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.

Required profile