Offer summary

Qualifications:

At least a college level education., Minimum of 1 year experience in customer service support, preferably in the U.S. medical billing industry., Strong attention to detail and excellent English communication skills, both written and oral., Ability to work under pressure and multitask with minimal supervision..

Key responsabilities:

Initiate soft collection calls to patients regarding outstanding balances.

Handle patient inquiries and transcribe voicemails, returning messages promptly.

Facilitate payments and update patient registration data using client software.

Review records for financial responsibility transfers and check patient eligibility through insurance websites.

Job description

This is a remote position.

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.

The Patient Services Representative will perform the functions outlined below:

Initiate soft collection calls to patients for outstanding balances
Handle patient calls related to their outstanding balances
Transcribe voicemails from patients and returns the patients message
Facilitate payments utilizing client software application
Correct and/or updates patient registration data
Review all records and makes necessary financial responsibility transfers
Check patient eligibility through insurances’ online website
Make payment plan arrangements for patients experiencing financial difficulty, and small balance write-off based on the Client-
established guidelines
Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
Stay up to date with the changes that affect client’s reimbursements
Understand how medical insurance industry works
Thoroughly notes all encounters/accounts worked
Always maintain HIPAA guidelines. Patient confidentiality is critical
Know how to read an Explanation of Benefit (EOB) to determine patient vs client liability.

Requirements

At lease college level
Must have at least 1 year prior experience in customer service support preferably in the U.S. medical billing industry
Possesses keen attention to details
Must have excellent English written and oral communication skills
Willing to work under pressure
Willing to work U.S. hours
Willing to multitask and work with less supervision