Offer summary

Qualifications:

Strong experience with Citrix Virtual Apps and Desktops, Citrix Cloud Services, and Azure infrastructure., Proficiency in Active Directory and DNS management., Knowledge of ITILv4 best practices for incident, change, and problem management is preferred., Excellent verbal and written communication skills, with a focus on collaboration and client engagement..

Key responsabilities:

Serve as the primary expert for Citrix technologies, providing Level 3 support and mentoring junior engineers.

Build and maintain strong relationships with clients, acting as a trusted advisor.

Design, implement, and optimize EUC solutions, ensuring high service delivery standards.

Conduct proactive health checks and create detailed documentation for clients.

Job description

EUC CONSULTANT

Why Work at Insentra?

One Team, One Dream

At Insentra, we invite innovators from all time zones to join us in our mission of becoming the #1 Channel Services Partner globally. We embrace individuality and celebrate diversity every day. As a flexible workplace, we’re driven by passion and innovation in our team. Here, we support your career growth and challenge you to become the best version of yourself. Together, we are many, and together, we can achieve anything we set our minds to.

HitACEs

At Insentra, we operate on a set of core values that shape our work and company culture. We live our values through our actions and believe in being the best versions of ourselves. Our work environment is outstanding, not just for our crew, but for our partners and clients as well. We embody these values and strive to #HitACEs:

Honesty
Integrity
Trust
Accountability
Celebration
Efficiency
Service Excellence

At the heart of everything we do is One Team, One Dream, which is built by our amazing Crew.

Insentra Crew

As we work toward becoming the world’s #1 Channel Services Partner, we are equally committed to supporting the professional and personal growth of the Insentra Crew. We offer:

Career development resources and certifications to expand your skills and expertise.
A diverse, inclusive community where you can bring your unique ideas to the table and make an impact.

We value diversity in all its forms, including race, gender identity, age, disability status, sexual orientation, religion, and more. Diversity is integral to our success, and inclusion is everyone’s responsibility.

Flexibility

Flexibility is key to our success. We understand the importance of work-life balance and encourage innovation wherever you work. Our flexible work environment allows you to choose your workspace and schedule, with the responsibility to meet client needs while maintaining accountability. We celebrate collaboration across time zones—because success knows no boundaries.

What You'll Love Doing

As part of our fast-paced, nimble Managed Services Team, you’ll play a key role in delivering excellence. This position is ideal for someone who thrives in a dynamic environment and is passionate about advancing their career as a world-class engineer. Your main responsibilities will include:

Technical Leadership
Serve as the primary expert for Citrix Virtual Apps and Desktops (CVAD), Citrix Netscaler, Azure Virtual Desktop (AVD), and Nerdio, providing Level 3 support and mentoring junior engineers.
Client Engagement
Build and maintain strong relationships with clients and partners, acting as a trusted advisor.
Solution Design and Implementation
Design, implement, and optimise EUC solutions, including CVAD, Citrix Cloud Services, and AVD with Nerdio.
Health Checks and Documentation
Conduct proactive health checks, present findings to clients, create detailed documentation (scopes of work, design documents, as-built documents, test plans, and change records), and maintain high service delivery standards.
Continuous Learning
Stay updated with the latest technologies in CVAD, Citrix Netscaler, AVD, Nerdio, and Azure.
ITILv4 Alignment
Ensure all processes and solutions align with ITILv4 best practices for incident, change, and problem management.

Requirements

Experience Required

You will need to demonstrate strong experience in the following areas:

Citrix Virtual Apps and Desktop
Citrix Cloud Services
Citrix Workspace Environment Management (WEM)
Citrix ADC (Load balancing, VPN and gateway, GSLB)
Image creation, management, and optimisation (PVS, MCS)
Active Directory (AD) (General, Azure, Group Policy)
Azure infrastructure
DNS

Additional knowledge or experience with the following is highly desirable:

Office 365
FSLogix
MFA (Azure, Okta, Duo)
LoginVSI
Citrix Workspace Environment Management
Citrix AppLayering
Citrix Application Delivery Management
Microsoft Intune

About You

Technophile: You’re passionate about technology and stay ahead of the curve.
Determined: You’re driven to own your role and constantly learn and share knowledge with your team.
Inspired: You care deeply about people and champion our values of honesty, integrity, and trust.
Self-Starter: You’re proactive and love achieving goals independently.
Collaborative: You thrive in cross-functional and global teams, always focused on delivering exceptional experiences.
Logophile: You have excellent verbal and written communication skills.
Organised: You have a sharp attention to detail and can manage your time effectively.
Flexible: You embrace variety and can pivot when needed.
Positive: Your enthusiasm is contagious, and you make working with you a pleasure.