Client Success Manager – Pharmaceuticals & Advertising
Offer summary
Qualifications:
Bachelor’s degree in Marketing, Business, Communications, or related field preferred; or equivalent experience., 5+ years of experience in client success, account management, digital advertising, or media operations, preferably within the pharmaceutical or healthcare industry., 3+ years managing pharmaceutical, biotech, or healthcare media clients, with a deep understanding of pharma advertising regulations and MLR processes., Strong project management and organizational skills, with an analytical mindset for campaign performance measurement..Key responsabilities:
- Own the end-to-end client experience, serving as the primary point of contact for top-tier pharmaceutical and agency clients.
- Lead campaign strategy discussions, ensuring alignment with brand objectives and regulatory compliance.
- Manage multi-channel digital advertising campaigns and navigate Medical-Legal-Regulatory (MLR) approvals.
- Collaborate with Sales and other teams to develop impactful HCP engagement strategies and drive revenue growth.
Job description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Client Success Manager – Pharma & Advertising
Role Summary:
At epocrates, we are revolutionizing the way pharmaceutical brands and healthcare professionals connect through innovative digital engagement. As a Client Success Manager, you’ll play a pivotal role in driving client success, campaign performance, and revenue growth for our top pharmaceutical and agency partners.
Team Summary:
As a key member of the Client Success team, you will be responsible for managing and nurturing relationships with leading pharmaceutical brands, media agencies, and digital marketing teams, ensuring customer satisfaction and long-term retention. This is an exciting opportunity for a strategic, client-focused professional who thrives in a fast-paced, data-driven environment, understands the complexities of pharma advertising and medical affairs, and is passionate about delivering high-impact campaigns that engage healthcare providers (HCPs).
Essential Job Responsibilities:
Own the end-to-end client experience, serving as the primary point of contact for a portfolio of top-tier pharmaceutical and agency clients.
Lead campaign strategy discussions, kick-off meetings, weekly status calls, and business reviews, ensuring alignment with brand objectives and regulatory compliance.
Project manage custom content creation processes spanning across multiple stakeholders to ensure deadlines are met and campaigns launch on time.
Navigate Medical-Legal-Regulatory (MLR) approvals, ensuring all content meets industry and brand-specific compliance standards.
Manage multi-channel digital advertising campaigns, ensuring flawless execution across programmatic, display, native, and mobile platforms.
Partner with Sales, Ad Operations, Commercial Consulting, and Data & Analytics teams to develop and execute impactful HCP engagement strategies.
Work closely with product and technology teams to enhance ad tech integrations, reporting capabilities, and engagement measurement tools.
Serve as the first point of escalation for client concerns, troubleshooting issues quickly and effectively.
Additional Responsibilities:
Own forecasting, fulfillment tracking, and revenue reporting for assigned accounts, ensuring accuracy and alignment with company goals.
Monitor key performance indicators (KPIs), including engagement rates, brand lift, and return on investment, to assess campaign success and client satisfaction.
Collaborate with Sales on renewal strategies, upsell opportunities, and contract negotiations to drive revenue growth.
Stay ahead of pharmaceutical advertising trends, regulatory changes, and digital engagement strategies, sharing insights with internal teams and clients.
Contribute to new business development, including supporting RFP responses and presenting innovative solutions to prospective clients.
Expected Education & Experience:
Bachelor’s degree in Marketing, Business, Communications, or related field preferred; or equivalent experience.
5+ years of experience in client success, account management, digital advertising, or media operations, preferably within the pharmaceutical or healthcare industry.
3+ years managing pharmaceutical, biotech, or healthcare media clients, with a deep understanding of pharma advertising regulations and MLR processes.
Experience working with ad tech and SaaS platforms such as MediaSpectrum, Placements.IO, Veeva Crossix, GAM, Salesforce, Kevel, DoubleVerify, and programmatic media tools.
Strong project management and organizational skills, with the ability to balance multiple high-priority accounts.
Analytical mindset with experience in campaign performance measurement, data analysis, and strategic reporting.
A proven ability to drive revenue growth, manage high-value accounts, and execute successful campaigns in the healthcare advertising space.
Why Join epocrates?
Work at the intersection of healthcare, technology, and digital marketing, shaping the future of pharmaceutical engagement.
Partner with top pharmaceutical brands and leading media agencies to deliver high-impact, data-driven campaigns.
Thrive in a collaborative, fast-paced environment that values innovation, client success, and professional growth.
Enjoy a culture that empowers you to take ownership, solve complex challenges, and make a measurable impact.
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
Required profile
Experience
Hard Skills
Other Skills
- Communication
- Teamwork
- Organizational Skills
- Analytical Thinking
- Problem Solving
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