Senior Director of Product Management

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Be part of a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We’re looking for a hand’s on, collaborative leader to work with cross-functional teams of engineers, designers, data specialists and researchers to define and execute product initiatives across the company for Document Management Services (DMS). 
 
As the leader of the DMS product team, you are expected to be an expert across the portfolio of products. You will have proven experience in developing product strategy and aligning product plans and requirements towards the execution of that strategy. You will also be highly skilled in delivering and selling that vision through all levels of management within the organization.  

*This is a remote role

What You’ll Do: 

• Define and drive product strategy/vision with clear, supportable objectives and long-term vision for your area of ownership.  
• Own & communicate the product vision for your area of ownership. Guide the process for creating product roadmaps that balance the flexibility of Agile development with long-term planning needs of the org.  
• Establish product priorities, align strategic objectives and oversee the management & optimization of workflows, meetings and the product feedback process.  
• Craft KPIs & milestones for your team and products.  
• Lead, mentor, and inspire a team of product leaders, fostering a culture of innovation and excellence.  
• Own difficult conversations, act calmly, and maintain accountability. Create connections between pods and functional groups to resolve dependencies and project blockers. Actively share knowledge across teams.  
• Invest in the professional growth of your team by identifying development opportunities, providing constructive feedback, and fostering a culture of continuous learning.  
• Collaborate with cross-functional leaders to ensure product delivery and quality goals are achieved & maintained.  
• Ensure that products meet high standards of quality and reliability before they are released to customers. Oversee testing strategies and gather user feedback to drive further improvements. 

What You’ll Bring:

• Proven track record of developing and implementing results-driven business to business product strategies that have met or exceeded planned objectives.  
• Demonstrated experience driving and facilitating product teams and product strategies including roadmaps and planning processes across new and existing product lines and customer segments.  
• Demonstrated experience coordinating and analyzing market and competitive research to understand customer behavior, product satisfaction, and emerging business opportunities.  
• Ability to execute on the product roadmap by providing direction to your product teams, the development team and other stakeholders on product evolution and priorities, ensuring that the experience gained from those market and competitive research activities is reflected in future product releases. 
• Strong experience developing business case justification for new products/services or material changes in current products/services. 
• Ability to translate product strategies into detailed requirements.  Define high level requirements that encompass the entire customer experience. 
• Ability to cultivate an agile and outcome-driven culture in which innovation and excellence are expected and supported by customer experiences that are intuitive and above expectations. 

Requirements:
 

• 10+ years of product management experience with 7+ years of experience hiring, building, scaling and managing product management teams in high growth companies.  
• Proven track record of innovation and launching features that achieve success and impact with a large user base. 
• Expert business acumen and knowledge of root cause analysis and problem detection. 
• Critical thinking/analytical leadership experience. 
• Strong communication skills and presentation skills - need to be extremely comfortable presenting to internal executives and stakeholders and external customers and managing customer expectations. 
• Demonstrated experience working with agile methodology on fast paced projects. 
• Experience in the real estate, mortgage or settlement services industries is preferred. 
• Product management experience in B2B SaaS is a plus. 

Pay Range: $192,400 - $256,525 Annually 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.