Director - Clinical & Operational Improvement - Commercial Healthcare

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Director in clinical and operational improvement will be dedicated to the profitable growth of the firm’s Healthcare Payer Provider optimization group.  The ideal candidate will bring extensive healthcare industry experience with a proven track record of delivering innovative clinical and strategic performance solutions to hospitals and health systems.  This individual will lead the design, development and implementation of large integrated (operational, clinical and financial improvement) optimization programs resulting in high performing health care operations.   He or she will manage multi- work stream programs to timeline / scope / budget across the larger platform. The Director will work with Guidehouse specialty areas and partner with the client to deliver robust solutions/outcomes to generate positive revenue for Guidehouse in areas including performance improvement, supply chain, workforce productivity, non-labor productivity, clinical operations, shared services and/or revenue management.

The Director will participate in and help direct nationwide business development and relationship management activities for Guidehouse Healthcare clients requiring optimization.

Key Responsibilities: 

• This position includes responsibilities in leveraging and delivering high quality consulting services to clients for the Guidehouse Healthcare Payer and Provider Practice.  The following sections describe the specific areas of prime importance in the execution of these responsibilities:

• Deliver industry expertise and management consulting services in support of client engagements in the Health Segment

• Establish account management relationships with key client decision makers

• Identify key industry issues and develop solutions specific to client needs

• Provide delivery assurance support for engagements with targeted clients

• Mentor staff on assignments within the account delivering services

• Provide visible leadership within the account and the practice

• Lead consulting projects in support of contract deliverables, project plans, and executive expectations through strong impact and influence on key client decision makers and client influencers

Role Expectations: 

• Flexible, positive, and clear interpersonal and communication skills with ability to facilitate the exchange of information within all levels of Guidehouse.  This includes key client leadership such as surgeons, anesthesiologists, hospital executives, and other professional and ancillary staff.

• Ability to develop and monitor performance metrics at all levels of operations, including clinical and non-clinical measurements

• Ability to articulate financial results across multiple projects with ease; highly quantitative orientation

• Adroit use of methodology and leadership within the project management setting; past PMO experience preferred

• Outstanding oral and written presentation skills and recognized as an industry expert (via published articles, white papers, and/or public speaking engagements)

• Demonstrated success selling high impact transformational solutions to large health systems (preferably $3M annual sales)

• Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions

• Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period; MS Project Experience preferred

What You Will Need:

• Undergraduate degree required; Nursing or clinical degree from an accredited college preferred

• 10+ years of experience in hospital operations including clinical operations, performance improvement, labor and non-labor optimization, physician operations, or financial operations focused on a provider setting.  This includes experience in patient flow, bed management, inpatient nursing, bed transfer, command center operations, and strong understanding of patient throughput.

• Demonstrate a deep knowledge of hospital and health system operations

• Ability to benchmark data and leverage data to assist clients in redesigning operational processes to drive efficiency, including creation of standard work processes

• Ability to conduct relevant research, interpret analytics, and draw conclusions / make relevant recommendations based on analyses performed - including a basic proficiency in Microsoft Office applications

• Prior experience delivering programs in a consulting environment; driving complex, multi-faceted, multi-site application/operational change and clinical improvement programs on aggressive timelines

• Strong client leadership skills and ability to sell add-on work and recognize business development opportunities in challenging situations

• Open to extensive work-related travel more than 75% of the time

What Would Be Nice To Have:

• Ensure high quality work by taking advantage of learning opportunities and be self-motivated

• Comfortable interfacing with hospital executives to report findings and recommend solutions that align with leading practice

• Interpersonal and communication skills with ability to facilitate the exchange of information at all levels internally, as well as with a clinician-based client department, including, but not limited to, physicians, nurses, hospital executives, and other professional and ancillary staff

• Understanding of complex IT and tech-enabled solutions that are integral to enabling efficiency and appropriate to quality and throughput of care

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.