Operations Associate I

COMPANY OVERVIEW 

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.    

DESCRIPTION 

As a member of the Business Efficiency Unit (BEU) the Operations Associate I is responsible for providing support to our underpayment service line by saving medical documentation, checking for hospital claim changes, reviewing hospital patient accounting software for recent payments, adding notes to hospital accounts, assisting with account follow up, and other similar tasks. 

RESPONSIBILITIES 

* This is not an inclusive list.  Other duties may be assigned. There will be a training program. 

• Understand and retrieve different types of hospital documentation including, but not limited to, medical records, UB-04s, EOBs, Itemized Bills, Hospital Account notes, etc.  

• Utilize technology to obtain work assignments and to communicate with other employees in a clear and concise manner.   

• Utilize provider systems to obtain necessary documentation and information based on needs of the underpayments service line. 

• Review the underpayment team’s recommended claim changes to the client and determine if a new claim exists with those exact changes. 

• Review hospitals’ patient accounting software to determine if new payments have posted and log those accurately into the R1 software. 

• Manage dynamic work assignment queue and close out requests timely, efficiently, and correctly 

• Proven ability to operate independently and consistently in a remote work environment 

• Maintain a private and secure remote work environment that meets R1's requirements with respect HIPAA guidelines  

REQUIRED QUALIFICATIONS 

• Associates or technical degree; or one to two years related experience and/or training; or equivalent combination of education and experience.  
• Strong communication skills 
• Excellent time management skills 
• Self-starter, comfortable working alone as well as with a team  

CULTURE FIT 

The culture at R1 embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team.  Take the work seriously, but don’t take yourself too seriously.  Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best.  Join a fulfilling team of like-minded individuals who can get their work done, but still have fun! 

BENEFITS 

R1 provides an extremely competitive benefit package that includes a 401(k) match, medical/dental/vision insurance and more. 

R1 is an Equal Opportunity Employer 

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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