IT Infrastructure Engineer III

Location:

Work from home (Pennsylvania)

Shift:

Rotation (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Operate as part of a team of professionals that is responsible for the 24x7 availability of Geisinger's 30,000+ node, 150+ site network, cloud, and data center infrastructure. This includes support for but not limited to: LAN/WAN, Cloud, Server, Storage, Virtualization, and Database.

Job Duties:

• Monitors and maintains the IT infrastructure via tools or otherwise to ensure maximum availability.
• Deployment and maintenance of the IT infrastructure.
• Consults with project teams to ensure compatibility with existing solutions, infrastructure, and services.
• Creates necessary documentation of systems and infrastructure. Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
• Participates in the evaluation of new hardware products and upgrades.
• Utilizes standard procedures and methods to complete projects and work orders as assigned.
• Assists other engineers in determining Infrastructure Change Management risk.
• Responsible for the lifecycle of IT infrastructure components
• Participates in verification of normal service after all scheduled repairs or upgrades.
• Assists with troubleshooting and diagnosing errors in equipment.
• Knowledge in one or more sub-specialties of IT infrastructure (I.e. Security/firewalling, network protocols and topology, wireless, Data Center infrastructure, cloud, storage, etc.)
• Responds and take ownership or assists with incidents, requests or tasks and tickets as assigned.
• May be required to take place in an On-Call rotation.
• Ability to follow a MOP (Method of Procedure) for upgrade and deployment of infrastructure technologies.
• May be needed to provide guidance to other technical personnel in appropriate areas of expertise.
• Provides input into the design of infrastructure solutions.
• Understand the architecture of the infrastructure components and how they interact.
• May be needed to own or be a subject matter expert in specific infrastructure technologies.
• Ability to create MOPs (Method of Procedure) for upgrade and deployment of infrastructure technologies.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 8 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Critical Thinking, Leads Others, Organizing, Teamwork, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.