Offer summary

Qualifications:

Experience in relationship management or account management., Proven track record of managing client accounts and driving business growth., Strong interpersonal skills and business acumen., High school diploma required..

Key responsabilities:

Build and nurture long-term relationships with clients.

Act as the main point of contact for clients and address their concerns.

Identify opportunities for upselling and cross-selling services.

Prepare and present reports on client satisfaction and account performance.

Job description

Relationship Manager

CWA- Remote

CWA Merchant Services by North. Credit card processing, POS systems, e-commerce, and more.

Who we are:

CWA Merchant Services by North is an independent sales organization sponsored by Merrick Bank, the 15th-largest acquiring bank in the U.S., as rated by the Nielsen Report in 2018. CWA offers expedited underwriting, competitive rates, and a suite of products tailored to each merchant's needs.

Job Summary:

The Relationship Manager is responsible for developing and maintaining strong relationships with clients and stakeholders to enhance customer satisfaction and drive business growth. This role involves understanding client needs, providing tailored solutions, and ensuring a high level of service delivery. The ideal candidate will have excellent interpersonal skills, a strong business acumen, and a proactive approach to managing client relationships.

What you'll do:

Build and nurture long-term relationships with clients by understanding their needs, preferences, and business objectives.
Act as the main point of contact for clients and ensure their concerns are addressed promptly.
Identify opportunities for upselling and cross-selling additional services or products.
Develop and implement strategies to increase client engagement and drive revenue growth.
Prepare and present regular reports on client satisfaction, account performance, and relationship metrics to senior management.
Act as the primary liaison between the sales team and other operational functions, ensuring smooth communication and issue resolution.

What we need from you:

Experience in relationship management, account management, or a similar client-facing role
Proven track record of managing client accounts and driving business growth.
High school diploma

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: