Offer summary

Qualifications:

Bachelor's degree in business is strongly preferred., Two or more years of experience in customer service, rail leasing, or shipping environment., Strong verbal and written communication skills, with proficiency in Microsoft Office., Knowledge of AAR, FRA rules, Tank Regulations, and Safety Rules..

Key responsabilities:

Develop and maintain excellent customer relationships by meeting or exceeding expectations.

Communicate pertinent information to customers regarding their railcars during the repair process.

Act as a customer advocate to facilitate problem resolution and follow up until resolution.

Update internal and external systems with changes to car status and contribute ideas for process improvement.

Job description

Transco Railcar Repair

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Transco Railway Products, Inc. has been the leader in providing railcar maintenance and services to the railcar industry. We have earned the reputation for honesty, integrity, and superior quality which has allowed us to establish a committed customer base. Transco is part of Marmon - a strong, growing, global organization that consists of more than 100 autonomous manufacturing and service companies.

Job Summary:

The Customer Service Representative (CSR) reports to the Vice President of Sales and to works with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars). The position will work closely with the sales and operations departments to ensure first rate customer service. The CSR is responsible for servicing all client's administrative and railcar maintenance needs by acting as a point of contact for a large railcar repair network. This position is accountable for developing and maintaining excellent customer relationships.

Job Responsibilities:

Always meets or exceeds internal and external customer expectations developing and maintaining excellent customer relationships.
Clearly communicate to the customer pertinent information regarding their railcars throughout the repair shopping event with support from the Repair Facilities and Mechanical Operations.
Act as a customer advocate within Transco to facilitate problem resolution. Must ascertain the urgency and sensitivity of a customer's requests to determine the appropriate course of action. Follow up until resolution while keeping the customer aware of the status.
Serves as a primary contact while answering customer questions and requests related to service on railcar maintenance
Contribute ideas for process improvement.
Update all internal and external systems with the appropriate changes to car status

Required/Preferred Skills:

Bachelor's degree in business is strongly preferred
Effective verbal and written communication skills including the ability to produce professional documents, emails, and presentations that are concise, persuasive, and informative
Strong Microsoft Office skills including charting, graphing, and analysis functions in Excel, advanced level user of Word to create documentation, policy, procedures, and shared resources, and the generation of compelling training and communications in PowerPoint
Must be well organized, responsible, self-motivated
Two + years of experience in customer service, rail leasing, and/or shipping environment with process responsibilities
Solid time management skills as multiple customer projects will occur in parallel
Superior work ethic and demonstrated integrity
Industry knowledge of AAR, FRA rules and Tank Regulations; Safety Rules and MSDS knowledge

What We Offer:

Transco strives to be the Employer of Choice. Our generous benefits package includes:

Benefits on Day 1
Medical/Dental/Vision with first in class vendors
Health Savings Account
Flexible Spending Account (Medical and Dependent Care)
Company Paid Benefits: Short Term Disability, Long Term Disability, Life Insurance
Employee Assistance Program
4 weeks of Paid Parental Leave
Vacation Benefits401k with generous company match and additional employer annual contribution
Pay Range: $50,000.-$86,000. DOE

Don't worry if you think that you do not meet all the qualifications. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.

It is the policy of Transco to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all job without regard to race, color, religion, sex, national origin, disability, or sexual orientation, gender identify, protected veteran status or any other protected characteristic protected by the law.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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