Billing and Cash Application Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview:

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the billing and cash application processes. The Billing and Cash Application Specialist will be responsible for processing invoices, managing cash applications, and working closely with other departments to resolve billing, renewal, and payment discrepancies.

Essential Duties & Responsibilities:

· Ensure prompt and accurate billing and provisioning of customer accounts.

· Review customer contracts and orders for completeness and accuracy in accordance with revenue recognition policies.

· Process and apply customer payments accurately to the correct accounts (cash application).

· Reconcile payments with invoices and resolve any discrepancies.

· Monitor and follow up on unapplied or misapplied cash transactions.

· Build, maintain, and produce reports as necessary to support business objectives.

· Assist the management team with the preparation of reports and analysis.

· Field customer inquiries relating to invoices, payments, and contractual obligations.

· Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams.

Requirements & Skills:

· 2+ years of billing and/or cash application experience.

· Salesforce billing experience preferred.

· Experience with accounting software (e.g., NetSuite, Salesforce) for cash application is a plus.

· Excellent customer service orientation and interpersonal skills.

· High proficiency or fluency in English (written and verbal).

· Superior critical thinking, analytical, and problem-solving skills.

· Superior attention to detail and accuracy.

· Experience with Microsoft Excel is required, with a preference for proficiency in VLOOKUP, pivot tables, and basic formulas.

Education:

· Bachelor’s degree in finance, Accounting, or a business-related discipline preferred.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.