Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, preferably in the online media or entertainment sector., Strong passion for music and podcasts with excellent communication skills., Proficient in using CRM systems and standard office tools..

Key responsibilities:

Provide exceptional customer support to German-speaking clients through various communication channels.

Assist customers with inquiries related to account management and subscriptions.

Effectively resolve customer issues and document interactions accurately.

Collaborate with internal teams to address complex customer concerns and gather feedback for service enhancement.

Job description

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exciting career opportunities. We are currently looking for a German Speaking Customer Support Representative for the Online Music & Podcast Department. This position is perfect for individuals who are passionate about music and podcasts and enjoy delivering outstanding customer service to enhance the user experience.

Responsibilities

Provide exceptional customer support to German-speaking clients through phone, email, and chat regarding music and podcast services.
Assist customers with inquiries related to account management, subscriptions, and content recommendations.
Effectively resolve customer issues, including technical difficulties, access problems, and account inquiries.
Document customer interactions accurately and ensure timely follow-up on unresolved issues.
Collaborate with internal teams to provide seamless service and to address more complex customer concerns.
Stay informed about the latest trends in music and podcasts to provide knowledgeable assistance.
Gather and report customer feedback to contribute to service enhancement initiatives.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, preferably in the online media or entertainment sector.
Strong passion for music and podcasts with the ability to connect with customers over these topics.
Excellent communication skills with a focus on providing a high-quality customer experience.
Proficient in using CRM systems and standard office tools.
Strong problem-solving skills and the ability to work under pressure.
Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits