Technical Training Specialist - MaidPro Franchise

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.  

We are seeking a highly motivated, detail-oriented Technical Training Specialist for our MaidPro brand.  Your experience in developing and delivering comprehensive creative classroom and virtual training material will play a critical role in ensuring our Franchise owners receive robust best in class training programs aimed to ensure they are fully equipped to run a successful MaidPro franchise according to our established brand standards. 

This is a remote role that will require some travel.  

Big Picture:

Help our owners build the best residential cleaning businesses in the industry through great training, product expertise, strong vendor relationships, and through building robust one on one relationships with owners.

Position Responsibilities:

• Develop, deliver and continuously assess training curriculum.
  
• Create and update training materials, including presentations, manuals, and online courses, to align with current company policies and industry best practices
• Create facilitator guides, participant guides and training aids to enforce best practices. 
• Develop and provide virtual instructor lead learning opportunities and create content for independent learning through our LMS. 
• Continuously assess and evaluate training effectiveness and maintain SOP’s.  
• Understand how to incorporate adult learning principles and blend learning methodologies as an effective training strategy.  
• On-site training facilitation and technical skills training.
• Travel to our Corporate training location (Boston, MA) to conduct hands-on in-depth new owner training on MaidPro services. (May be required to travel 1 time per month.) 
• Train on equipment, supplies and cleaning process
• Provide in depth industry safety regulation training, licensing requirements and OSHA compliance training. 
• Primary point of contact for our preferred cleaning supply vendors
• Develop a strong understanding of the preferred procedures and equipment used in our industry, as well as emerging trends and innovations, to develop a robust strategy around how our brand should adopt or exceed current industry standards. 
• Stay abreast of new equipment, products, and supplies that may assist in the operations and regularly source appropriate products for testing with a focus on continuous improvement to the safety, performance, and affordability for the franchise owners.  
• Work with owners to navigate damage claim resolutions, challenging items to clean, etc
• Collaborate with franchise owners to assess damage claims and address challenging cleaning scenarios.
• Collaborate with franchise owners to improve team efficiency and attention to details
• Excellent communication and presentation skills 
• Ability to clearly explain complex concepts and deliver engaging training sessions to diverse audiences.
• Build rapport with franchise owners and staff, providing effective coaching and mentoring post training.
• Be skilled at identifying and addressing training gaps and troubleshooting issues that arise during on-site training.

Skills and Requirements: 

• Experience: 5-7 years minimum home services and or cleaning industry experience with proven success. 
• Strong Analytical Skills - Ability to research and discern accurate and relevant information on industry related topics. 
• Excellent Writing Skills - Ability to write training courses, manuals, handouts, and other forms of documentation for the brand in a way that is easy to understand, organized and educational. 
• Excellent Communication Skills – Ability to break down complex ideas simply in live training and over the phone. 
• Strong Organization Skills – Ability to keep track of multiple projects at once and document progress and results effectively. 
• Strong Technology Competency - Computer savvy and strong working knowledge of industry equipment.  

WORKING AT THRESHOLD BRANDS

Threshold Brands is a private equity sponsored franchisor with over 500 franchise locations generating sales in excess of $200 million annually.  All of our brands provide services for the homeowner. This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada.  We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.  

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities. 

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 11 brands strong, supporting not only MaidPro but also Men in Kilts, Patio Patrol (formally FlyFoe), Pestmaster, Mold Medics. Miracle Method, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout and Granite Garage Floors. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do. 

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.  

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

BENEFITS

We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include:

Medical, dental, vision and other ancillary benefits

PTO

Employee Assistance Program

401k Safe Harbor

Collaborative, fun company environment and culture

Compensation$80k