Reporting and Process Analyst- WFH

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

We are seeking a meticulous and proactive Reporting and Process Analyst to join our Product Portfolio Management team in Manila. This role is critical in ensuring the timely and high-quality delivery of reporting activities, collaborating with multiple stakeholders, and driving continuous process improvements.

The Product Portfolio Management team is responsible for providing relevant and actionable portfolio insights to the Tech Senior Leadership, developing and maintaining tools and resources that support excellence in product-portfolio planning and creating visibility in teams planning and execution excellence.

What you'll do

Manage and deliver regular reporting activities with accuracy and within agreed timelines (i.e. monthly report of effort dedicated per project, of key results status, of organisational changes; quarterly report of changes to tech teams plans).

• Collaborate with stakeholders to gather, consolidate, and validate reporting inputs.

• Onboard stakeholders and provide support on the use of product portfolio reporting tools and resources.

• Maintain documentation of tools, processes and reporting workflows.

• Identify opportunities for process improvements to increase efficiency and improve data quality.

• Automate repetitive reporting tasks using scripting languages, when applicable.

Skills and preferred qualifications

• Strong proficiency in Excel/Google Sheets, with experience in data management and analysis.

• Exceptional attention to detail and commitment to quality.

• Excellent organizational skills, with the ability to manage diverse stakeholders and multiple priorities.

• Excellent English communication skills.

• A proactive mindset with a passion for continuous improvement and innovation.

• Familiarity with JIRA and knowledge of query/scripting languages (e.g., JQL, AppScript) are an advantage.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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