Looking for a Job That Fits Your Life, anywhere in the World? 🤔

Ever fancied a profession where work molds around your life, no matter where in the globe you are? Welcome to Safeguard Global! We're all about making work fit into your world, wherever that may be.

About Us:

At Safeguard Global, we're not your average company. Sure, we handle global solutions for over 1500+ clients across 170+ countries, but what really makes us tick is giving you and 2000+ Guardians the freedom to work in a way that suits your style, no matter the time zone in over 50+ countries. 🌎

Our Work in Any Way approach means you can call your couch your office or a café halfway across the world your boardroom, all while still having room to do school runs and essential errands throughout your working day. 🤩

What We're After:

You are all about work flexibility and making things happen, whether in the heart of a bustling city or tucked away in a serene countryside. 🏞️

You’re a team player with a knack for seamless communication, whether it's across the hallway or across continents. 🌏

How you will make a difference:

Support/File/Action leave requests in accordance with statutory requirement with necessary government entities in a timely manner avoiding risk/penalties to Safeguard Global and the Client
Process, manage, action, and coordinate leave requests for clients and employees in accordance with KPIs
Coordinate all aspects of leave cases from intake to resolution ensuring timely and accurate processing
Ensure all leave cases are handled in compliance with country employment laws and in line with company policies
Serve as a liaison between clients, employees, and our HR, Benefits, and Payroll teams providing clear communication, guidance and inputs on leave policies and procedures
Maintain accurate records of leave requests ensuring the accuracy and security of data and adherence to relevant privacy regulations and organizational policies.
Maintain accurate records of leave requests while ensuring data privacy and confidentiality
Provide exemplary customer service addressing queries and concerns regarding leave policies and procedure globally within the defined timelines
Generate and analyze reports on absence trends, patterns, and metrics to support HR decision-making
Monitor and manage legislative changes that impact leave policies
Ability to think critically and interpret eligibility requirements based on guidelines and rules, qualifiers, defined limits, etc.
Understand exception scenarios and drive timely closures/resolution
Ability to research and fact find in support of leave inquires to be able to articulate claim eligibility/ineligibility with clear reasoning

What will give you an advantage: 

2+ years of experience in global HR or leave management experience in a customer service or client facing role
Exceptional communication skills with the ability to communicate complex concepts in a clear and concise manner to diverse audiences.
Excellent verbal and written communication skills, including the ability to communicate complex concepts in a clear and concise manner to diverse audiences.
Multi-language skills a plus
Demonstrated track record of service delivery excellence
Ability to deal with ambiguity and work in a dynamic, results-oriented environment while meeting internal and customer KPIs
Understand and recognize when there is a sense of urgency and be able to prioritize activities accordingly

Excellent customer service skills; exhibiting empathy while adhering to business guidelines
Strong listening, understanding, and receptive skills to ensure positive customer experience for claimants/employees
Strong attention to detail and good interpersonal skills
Strong decision making and problem-solving skills

Our Global Benefits 

👨‍💻 Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.

🧑‍🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.

🎁 2 Charitable Days: Contribute to causes you believe in.

🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.

💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian: 

🌎 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.

📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps: 

Ready to become part of a workforce that shapes itself around your life, embraces remote work like a pro? Apply, by clicking on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. 

Welcome to the Future of Work! 🌐

#LI-PK1
#LI-remote

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

Leave Management Associate

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