Senior Deployment Engineer (U.S. - Central or East Coast)

Come join our Customer Operations team

Our Customer Operations team is committed to empowering Karat’s customer partnerships through tool automation, insightful analytics, and a higher level of support throughout the entire customer journey.

What you will do

As a Senior Deployment Engineer, you will serve as the strategic technical bridge between Karat and its clients. Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey. Working closely with our interview content team and data engineers, you'll analyze performance metrics, develop tailored proposals, and strengthen client relationships to ensure they consistently meet their hiring goals through our fair, predictive, and enjoyable interview process.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
• Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
• Work strategically with the Company's GTM team throughout the entire customer lifecycle, including:
• Presenting Karat's technical solution to prospects as the subject matter expert,
• Architecting and implementing the initial Karat interview framework for each new enterprise client,
• Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance,
• Designing and delivering executive-level training sessions for client stakeholders.
• Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
• Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

The experience you will bring

• 7+ years of professional work experience in one of the following:
• Strategic technical account management, client success engineering, or solutions/deployment engineering, OR;
• SaaS/technical/financial services consulting with a focus on technical implementation
• Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
• Experience directly engaging with C-Suite executives in a client-facing capacity
• Strong working knowledge of SQL (will be tested)
• Client-facing experience with technical customers required

We are looking to hire for this position in the United States in select Central or Eastern locations where the Karat team is already active (CT, Washington D.C., FL, GA, IL, KS, MA, MD, MO, NC, PA, RI, SC, TX, VA).

Immigration sponsorship is not available.

Benefits of joining Karat in the United States

All U.S.-based offers include a competitive salary in local currency and Karat-granted stock options. We’re proud of our additional offerings, and highlight some of our team’s favorites below. 

Benefits / Wellness:

Benefits are available for all full-time, U.S. employees

• Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
  • Medical (Regence PPO and HDHP available)
    • HSA employer contribution for those enrolled in the HDHP medical plan
  • Dental and Vision (Guardian)
• 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
• Optional Life Insurance available
• Flexible Savings Account (Healthcare)
• 401(k) match of 4%
• 100% employer-paid mental wellness support via Spring Health for employees and eligible dependents
  • 10 therapy sessions per year at no cost to employee
  • 10 coaching sessions per year at no cost to employee

Time Off:

U.S. Time Off Policies

• Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year
• Wellness (Sick & Mental Health):  three (3) work weeks available per year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
• Other: Bereavement, Jury Duty, LOA, etc. available as-needed

U.S. Parental Leave: 24 weeks

• 16 weeks: full-out, full pay
• 8 weeks: “Karat Phase-Back” 20 hours per week, full pay

U.S. Holidays

• U.S. Holiday Schedule available here: 10 days
• Karat Summer Break: 5 days - July
• Karat Winter Break: 5 days - December