Offer summary

Qualifications:

Moderate technical skills in RF viewings and network management., Ability to navigate tools and equipment for documentation purposes., Strong organizational skills and ability to multi-task effectively., Attention to detail in all aspects of work..

Key responsabilities:

Report issues to Aruba Support via TAC calls.

Gather and document vendor network requirements and assist in transitioning to a new network.

Build and configure Meraki Dashboard to meet Hilton Standards.

Document device information and manage RF reviews and heatmaps.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Job Description

TAC calls - call Aruba Support to report an issue
Reaching out to vendors for X information and maybe even moving vendor over to new network
Gather vendor network requirements, move over to new network and test/troubleshoot as needed
PDCs - building out Meraki Dashboard Config to be compatible for Hilton Standards
Wireless/Wired CRs - Setup Wireless or Wired Connected Room for Hilton's TV solutions
IPWs - documentation
Conference tool screenshots - documentation
Snap imports or port forwards - device information and management
RF review - heatmaps review and relay any information to engineer
RMAs - reach out to support for the vendor to replace a defective device

Requirements