Offer summary

Qualifications:

Experience in customer relationship management is essential., Familiarity with G Suite (Docs, Sheets, Slides) and Google Drive is required., Knowledge of social media platforms like Facebook, Instagram, and TikTok is necessary., Advanced/native Portuguese and intermediate English and/or Spanish language skills are needed..

Key responsabilities:

Understand and fulfill customer requirements to ensure success.

Conduct internet searches for fraudulent content and threats.

Monitor urgent cases and ensure timely deliveries to customers.

Analyze customer health KPIs and provide training for optimal platform usage.

Job description

Axurians are innovators at heart, driven by a mission to make the internet safer for everyone. Our core values of putting the customer first, taking true ownership, and pursuing smart results define our unique culture. We offer a dynamic and flexible environment where creativity, maturity, and initiative are celebrated. As part of our global, world-class team, you'll collaborate across borders to deliver cutting-edge external cybersecurity solutions. Join us at Axur, where your ideas and expertise will shape the future of digital experiences.

We believe in creating an inclusive hiring experience for everyone. With our fully online selection process, all stages are conducted remotely. If you require any accommodations, please let us know in the application form, where you can indicate any necessary adjustments, and we'll be happy to assist.

Are you a detail-oriented person? Do you like to work in dynamic environments?

We are looking for a Dedicated Customer Intelligence Analyst to join our team, performing a support role in fulfilling customer requirements. An organized, communicative, proactive person willing to analyze and work on customer health KPIs, which results in the growth of the whole Axur team. And you can work remotely from anywhere in the world!

A typical workday might include:

Understanding and fulfilling customer requirements for delivering results and customer success;
Conducting internet searches for fraudulent content and threats to customers;
Completing requested deliveries within agreed-upon deadlines;
Proposing improvements in tools, processes, and product deliveries;
Conducting follow-up meetings with the customer;
Monitoring cases flagged as urgent and ensuring deliveries are being made as expected by the customer;
Analyzing customer health KPIs;
Providing training for customers to access the platform and supporting internal customer workflows for optimal platform usage.

Requirements

Indispensable Requirements:

Experience in customer relationship management;
Familiarity with the G Suite package (Docs, Sheets, and Slides) and Google Drive;
Knowledge/Experience in social media platforms (Facebook, Instagram, and TikTok);
Basic understanding of Threat Intelligence.
Language:

Advanced/native Portuguese;
Intermediate or higher English and/or Spanish.

Additional Qualifications:

Advanced search skills in web browsers;
Knowledge of data analysis and SQL;
Previous experience in Threat Intelligence.

Benefits

Home office assistance: an allowance of R$ 2,000.00 in the first month to buy all the items for your home office. Axur will send only the laptop (which must be returned to the company in case of departure);
Flexible benefit of R$ 990,00 per month;
Health insurance and dental plan (Bradesco Top Nacional);
Annual Employee Bonus Plan;
Possibility of Employee Stock Options Plan (equity participation in the company);
Anywhere Office work model;
Super flexible hours;
TotalPass;
Language classes and a platform for study with more than 25 idioms.
Culture focused on the individual development of Axurians (360º evaluation and Individual Development Plan (IDP);
Agreements and partnerships for individual development (Coursera, Udemy, OpenEnglish, Fisk, MBA USP ESALQ, and others);
Internal Rewards Programs (Best Recruiters, and others)
Parental Leave Program (Pregnant and Companion; Adopter and Adaptation period).