Offer summary

Qualifications:

Bachelor’s Degree in business administration, marketing, communications or related field, 3-5 years of experience in consulting, customer success, account management, or another client-facing role, Experience working with C-Suite and executive level stakeholders, Exceptional organizational and communication skills – both verbal and written..

Key responsabilities:

Manage Attom’s customers, providing strategic and tactical guidance to achieve measurable outcomes.

Provide onboarding for customers to ensure they quickly gain value from the product.

Identify expansion and upsell opportunities, owning the negotiation process to closure.

Monitor customer health and develop mutual action plans with key stakeholders.

Job description

About us
As the leading authority in comprehensive real estate data, ATTOM Data Solutions provides customers a one-stop destination to make better-informed real estate and economical decisions. Recognized nationwide as a trusted industry partner, ATTOM delivers various data products that ensure the accuracy, support, and flexibility required to get the information businesses and individuals need to achieve maximum results.
ATTOM is a fully remote company, with employees located throughout the United States.

Currently, we can only accept applicants located in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Nevada, New York, North Carolina, Ohio, Tennessee, Texas, Virginia, and Washington.

About the Role
As an Account Manager (AM) at Attom Data Solutions you are part of an Account Management team that is responsible and accountable for retaining and expanding Attom’s customers. AMs own renewals and expansion for these customers. Our customers rely on Attom Data Solutions and services to provide critical data for their businesses. AMs partner with customers to get value out of the product, and to identify new ways in which Attom Data Solutions can drive more value for their business.

What you will do

Manage Attom’s customers, providing strategic and tactical guidance to set and achieve measurable outcomes through strategic partnership and through scaled approaches.
Providing onboarding for your customers to ensure customers quickly and efficiently get value out of the product.
Deploy discovery skills to identify expansion and upsell opportunities, and own the expansion process and negotiation to closure.
Partner with customers and internal teams to deliver predictable outcomes and experiences.
Assess risk factors with accounts, and accurately forecast retention and expansion pipeline in your book.
Develop shared outcomes and strategies with customers that integrate Attom into their business.
Proactively monitor customer health in your account, and develop mutual action plans and timelines with key stakeholders, from executives to day to day contacts.
Be the voice of the customer internally and partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams.
Bring creative ideas and solutions to the team on how to improve the customer experience.
Build technical expertise on the Attom platform, and be able to understand the data sets at a deeper level to deliver best practices and consultative services for your customers.

What you need to succeed

Bachelor’s Degree in business administration, marketing, communications or related field
3-5 years of experience in consulting, customer success, account management, or another client facing role
Experience working with C-Suite and executive level stakeholders of customers
Experience in the creation and execution of business reviews and customer success plans with proven track record of positive results
Passionate about providing an exemplary customer experience and building lasting relationships
Demonstrated understanding and application of effective service and selling strategies
Exceptional organizational and communication skills – both verbal and written
Technical expertise, ability, and appetite to acquire knowledge of new products
Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all Attom functional areas
Demonstrated ability to deal with rapid change and be a strong team player

What we offer

Pay range $60,000 - 70,000 plus commission (Final salary offered may vary depending on your location, job-related skills, knowledge, and experience)
Flexible work schedule
Flexible time off policy
Medical, dental, and vision insurance
Life and disability insurance
Employer-paid benefits
Employer-sponsored EAP (Employee Assistance Program)
Traditional 401(k) and Roth retirement plans with discretionary company match
Pet insurance
Employee referral bonus
Co-working/office membership through Regus