Managed Services Program Manager

Position:

Job Description:

Arrow ECS is at the forefront of new technology solutions, providing businesses with technical expertise across the delivery spectrum. As a company, we create value for our channel partners from modern infrastructure to Cloud and AI as the industry aggregator of choice. Our partner’s customers can range from small businesses to some of the largest companies in the world. We work with these partners and their customers to ensure that their technology solutions are fast, reliable and secure.

The Managed Services Program Manager is responsible for overseeing and ensuring the successful business development and go-to-market strategies of Arrow ECS Managed Services offerings. This role requires a strategic thinker who can develop strategy, create operational elements and grow strong client relationships. The Managed Services Program Manager acts as a liaison between internal teams and the customer, ensuring seamless collaboration, operational efficiency, continuous improvement and financial growth.

What You’ll Be Doing

• Through analysis and research, identify and pursue new managed services solutions and opportunities with ECS reseller partners and their end user customers.
• Assists in the development and execution of business strategy, sales and marketing plans to support managed services solutions working with cross functional teams.
• Develop, manage and create strategic relationships between the organization, suppliers, customers and/or vendors within specific technologies to establish and cultivate relationships to influence revenue growth and profitability.
• Cultivate and manage strong long-term relationships with Arrow channel partners, acting as their business development trusted advisor.
• Work alongside the account management, operations and delivery teams to ensure a seamless transition from sales to delivery and execution, maintaining client satisfaction and fostering long-term partnerships.
• Track performance and impact of delivered insights, reinforcing value in future engagements and solution enhancements.
• Gather and apply customer feedback to refine sales strategies and improve solution offerings.

What We Are Looking For

• Bachelor’s degree in business, Marketing, Data Analytics, or a related field and 12 years of related experience. MBA is a plus.
• Specialized depth and/or breadth of expertise for managed services and program management.
• Strong track record of revenue growth and business development for managed services.
• Ability to solve complex problems; takes a broad perspective to identify solutions.
• Strong leadership qualities and ability to work independently, with guidance in only the most complex situations.
• Proven ability to lead a multi-functional team for project success.
• Experience engaging suppliers, vendors, or partners in a sales-driven environment.
• Excellent relationship management, negotiation, and communication skills. 
• Ability to thrive in a fast-paced, results-oriented environment.

Work Arrangement

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

$166,700.00 - $200,000.00 OTE

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

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EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.