Investigator – High Net Worth Due Diligence

The Global Investigative & Forensic Services team is responsible, in part, for providing objective research on high-net worth individuals and affiliated entities. The Investigator – High Net Worth Due Diligence position independently plans and executes enhanced due diligence investigations to support internal Manulife international high net worth (HNW) business. Conduct high-quality analytical research using open source and proprietary databases to identify information including corporate and individual subject affiliations, adverse news, sanctions, regulatory enforcement actions, and legal matters. Analyze and make judgments concerning information identified in research and author reports that include relevant findings.

Individual Responsibilities

• Conduct enhanced due diligence investigations of subject companies and individuals globally with the highest degree of professionalism, confidentiality, and quality. Analyze complex findings and summarize into objective written reports.
• Verify sources of wealth and determine beneficial owners, directors, and shareholders of affiliated entities.
• Utilize various research methods and tools to identify and review media, as well as court and regulatory records, and report on significant items.
• Manage and prioritize case load in accordance with department and requester needs. Regularly communicate relevant items and investigation status to requesters and department management.
• Maintain knowledge of current due diligence techniques, internal Company databases, Internet sources, external proprietary database resources, compliance issues, anti-money laundering regulations, and other applicable laws and regulations related to financial crime.
• Communicate with requesters and global team members on complex matters and trends.
• Collaborate with team members to ensure consistency and quality in investigations, as well as identify and implement process improvements.
• Work closely with internal Manulife departments, such as Legal, Compliance, and Privacy, to ensure investigations comply with company policies and procedures

Job Requirements

• Minimum 3 years of analytical or investigative experience, preferably within the areas of financial crime, AML/KYC, international affairs, research, or compliance.
• Designations / certifications in relevant subject matter, such as CFE or CAMS, or willingness to obtain certification(s).

Skills / Knowledge

• Proven experience gathering and analyzing considerable volumes of data from multiple sources and effectively summarizing information into concise, objective reports.
• Advanced research, analytical, and report writing skills.
• Negotiating, influencing, and relationship building skills.
• In depth experience with a variety of public records databases and Internet resources, as well as external proprietary sources such as Lexis, Dow Jones / Factiva, World-Check, Sayari, and sanctions watch lists.
• In-depth business acumen and understanding of international fraud/risk regulatory climate, anti-bribery/anti-corruption regulations, and legal and court systems.
• Ability to understand global business and geopolitical environment and summarize contextual background relevant to a subject.
• Ability to work independently, manage multiple projects, judge priorities, and meet deadlines in a highly dynamic environment.
• Highly proficient computer skills (Microsoft Office and external databases).
• Excellent communication skills and strong attention to detail.
• Strong people / interpersonal and leadership skills. Ability to interact with roles from different areas and at all levels across the organization.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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