ServiceNow Platform Strategist

The Platform Strategist is a trusted advisor to the C-Suite and other Executives for the ServiceNow Platform for Crossfuze customers. The Platform Strategist will be the platform expert that helps our customers with strategy, roadmaps, value realization, and program governance. They drive customer success by building long-term strategic relationships to drive platform adoption over time. The Platform Strategist will earn a seat at the table from their insights from successful engagements to help drive and realize business value through the ServiceNow platform to help them transform their business and gain expected ROI from the platform.

• Own, develop, deliver, and maintain strategy driven roadmaps aligned with business priority and outcomes

• Help define KPI’s, value targets, and value criteria
• Assists in envisioning, creating, validating, and championing target areas of business improvement opportunities with the ServiceNow platform
• Assists in the creation of, and thereafter participation in, the ServiceNow Program Governance Board.  This includes:
• Design of a platform governance model to support customer priorities
• Help drive outcome realization through the evaluation of customer demands against platform capabilities, future enhancements, and best practices
• Assist with any standard operating procedures or other playbooks
• Define an implementation strategy
• Assess Organizational readiness and provide areas and ways to increase the readiness of the business
• Be a go-to authority for internal team members in a highly cross-functional organization, working closely with sales, presales, project management, junior and senior consultants, and management
• Actively engage in presales efforts to help identify outcomes and map them to success criteria
• Maintain professional, quality interactions with customers at all times
• Provide technical coordination and project leadership for Crossfuze consulting staff
• Provide on-the-job coaching to Crossfuze project team members
• Be responsible for long term client relationship management at a set of accounts to drive long term value from the Platform
• Knowledge of and experience with AI-powered solutions that enhance workflow automation, improve decision-making, and optimize service delivery
• Partner with Sales to drive revenue growth through the farming of existing relationships at a designated set of accounts
• Be accountable for leading teams to deliver consistently high CSAT scores
• Assist in Estimation, SOW, and other deliverable reviews
• Maintain 70% billable utilization target

Requirements

• 8+ years ServiceNow experience
• 5+ years in process areas (example ITSM, CSM, HR)
• 10+ years enterprise-level technical implementation experience
• 10+ years Consulting experience
• Advanced analytical and problem-solving abilities
• Excellent time management and organizational skills
• Experience working with C-level and Executive level Business and IT stakeholders
• Excellent written and verbal communication skills
• Advanced understanding of ITIL methodologies; Certification preferred
• ServiceNow Certified System Administration Certification required
• ServiceNow Certified Implementation Specialist in at least 5 areas (example: ITSM, CSM, HR, SPM, etc.) Required
• ServiceNow Certified Master Architect preferred (or desire to pursue the certification)

Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Extended Healthcare Plan
• Group RRSP with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Annual Compensation Range:

• The anticipated compensation range for this position is $160,000-190,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.