Offer summary

Qualifications:

Strong organizational and multitasking skills are essential., Excellent written and verbal communication skills in English are required., Experience in case management or emergency response systems is a plus., Proficiency in Microsoft Office tools, especially Excel and Outlook, is necessary..

Key responsibilities:

Manage and monitor departmental inboxes and respond to client emails professionally.

Create and maintain cases in the case management system.

Draft detailed situation reports for clients and support medical and security teams.

Participate in team meetings and ensure smooth shift handovers for 24/7 service.

Job description

Are you ready to make a real impact in a global, mission-driven tech company that helps keep people safe and businesses running—no matter what? At Everbridge, we specialize in critical event management and enterprise safety solutions, offering 24/7 global support to business travellers and expatriates on behalf of our corporate clients.

We are currently looking for an International Operations Administrator to join our growing global team. This is a remote, home-based opportunity open to candidates located anywhere in Hungary.

As an International Operations Administrator, you’ll play a vital role in our Global Operations Center, supporting both our internal teams and clients worldwide. You will report to the Head of International Assistance and contribute to the smooth execution of incident responses and critical events, working alongside security and clinical experts.

This role involves approximately 14 shifts over a 4-week period, divided into 7-day shifts and 7-night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).

What you'll do:

Manage and monitor departmental inboxes and respond to inbound/outbound client emails with precision and professionalism

Create, update, and maintain cases in our dedicated case management system

Collaborate across global teams to ensure timely response, verification, authorization, task reassignment, and seamless case handover

Provide top-tier administrative support in response to global incidents and events following strict operational procedures

Draft detailed and accurate situation reports for clients, understanding their unique protocols and emergency requirements

Support medical and security teams by facilitating key operational tasks and assessments

Monitor SOS alerts and check-in emails from travelers in real time

Contribute to the rollout and ongoing support of mass communication platforms

Identify areas for process improvement and help evolve operational procedures

Participate in regular team meetings and ensure smooth shift handovers to maintain a 24/7 seamless service

Know when and how to escalate issues or risks, ensuring we maintain a high level of service excellence

What you'll bring:

A keen eye for detail and high levels of accuracy in documentation

Strong organisational and multitasking skills

Ability to stay calm under pressure in high-stakes or sensitive situations

Proactive, solution-oriented mindset with the confidence to take initiative

Excellent written and verbal communication skills in English

A passion for delivering great customer service

Comfortable with technology and experienced in Microsoft Office tools, especially Excel and Outlook

Quick to learn new software platforms and follow detailed procedures

Experience working shift patterns (nights, weekends, holidays)

Prior experience in case management or emergency response systems is a big plus

Multilingual skills are an advantage but not essential

#LI-HG1

Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Comprehensive healthcare coverage to ensure your well-being.

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

· Cafeteria plan.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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