Offer summary

Qualifications:

3+ years of experience in a Channel Facing role, preferably in SaaS., Multi-lingual skills are a plus., Strong listening, negotiation, and presentation skills are essential., Must be entrepreneurial, creative, self-driven, and highly motivated..

Key responsabilities:

Manage relationships with assigned partners to increase adoption and retention.

Identify and develop upsell and cross-sell opportunities within accounts.

Establish strategic advisor relationships with partners to drive product value.

Respond to support issues and advocate for partner needs across departments.

Job description

Description

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

Malwarebytes is looking for..

An energetic, motivated, and articulate team player who can support our partners! ! We need someone who is passionate about looking after their customers! In this role, you will be responsible for retaining and growing Malwarebytes Partners in the Channel Program. The ideal candidate will have prior Channel Sales experience working with MSPs, Resellers, and Distributors. We're looking for energetic self-starters with a consultative approach. Candidates must be results-driven, committed to growing and retaining partners and finding opportunities to grow accounts.

What You’ll Do:

Own overall relationship with territory assigned partners, which include Increasing adoption, ensuring retention, and satisfaction.
Grow accounts and hold territory new business quota with small team.
Work to identify and/or develop upsell and xsell opportunities.
Establish a trusted/strategic advisor relationship with each assigned partner and drive continued value of our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with partners to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Respond to and resolve inbound support issues regarding product renewal, product change
Advocate partners needs/issues cross-departmentally.
Execute on new business KPIs, quotas, and territory assignments.

Skills You’ll Need to Have:

3 or more years’ experience (SaaS preferred) in a previous Channel Facing role
Multi-lingual
Entrepreneurial, creative, self-driving and highly motivated
Work closely with channel partners and directly with clients to grow and retain their business.
Effectively forecast, create effective call plans, and maintain high activity volume, monitor and respond to competition.
Continuously share information within the team and manager, work closely with other departments to support your customers.
Proven ability to manage multiple projects at a time while paying strict attention to detail.Excellent listening, negotiation and presentation skills.

Benefits and Perks 

An opportunity to do something great for yourself and the world
A great work environment that supports growth, development, and most importantly having fun!
Employee Referral Bonus Program
Wellness programs

Required profile