Change Manager

Job Title: Change Manager

Experience: 6–10 Years
Location: Hyderabad
Shift: General Shift

Core Expertise Required:

• SaaS Change Management: Experience designing and implementing change frameworks for cloud-based applications.
• ITSM Process Excellence: ITIL-certified practitioner with a focus on service transition best practices.
• Risk Mitigation: Skilled in establishing controls to ensure seamless business continuity during major changes or digital transformations.
• Stakeholder Management: Proven ability to align technical change initiatives with business objectives and manage expectations.
• Release Management: Expertise in coordinating complex, multi-component SaaS releases with minimal disruption to operations.

Key Responsibilities:

• Design and lead the implementation of change management strategies for enterprise SaaS platforms.
• Coordinate and manage end-to-end change processes, including assessments, approvals, implementations, and post-change reviews.
• Establish and maintain CAB (Change Advisory Board) governance structures to evaluate and authorize high-risk changes.
• Drive adoption of standardized change processes and automation through tools like Genie or similar platforms.
• Collaborate with cross-functional teams to manage change timelines, risk mitigation plans, and business communication.
• Lead efforts to continuously improve change performance metrics such as failed change rates, approval cycle times, and recovery durations.
• Enforce change freeze periods during critical business cycles and ensure adherence across teams.
• Develop rollback strategies and contingency plans to support smooth transitions and minimize downtime.

Notable Accomplishments:

• Reduced failed changes by 87% through implementation of a comprehensive change management framework for SaaS apps.
• Successfully led cloud migration for 3,000+ users with zero business disruption.
• Improved change approval efficiency by 65% through automated workflows in Genie.
• Managed the O365 enterprise-wide change initiative impacting the entire workforce.
• Developed and institutionalized standard change templates and change impact assessment models for recurring SaaS deployments.
• Reduced change recovery time by 40% through implementation of clear rollback protocols.

Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field (Master’s preferred)
• ITIL Foundation (minimum) or Intermediate/Expert certifications
• Experience with change management tools and SaaS environments
• Strong analytical, communication, and stakeholder engagement skills