Manager, Business Development & Sales Operations

Remote job based in the USA.

WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. 
 
WHAT YOU'LL DO
We’re looking for someone excited to be hands-on and directly involved in driving growth. You’ll be an individual contributor—working closely with our Client Engagement leadership to generate and qualify leads, support the sales process, and lay the groundwork for how we scale our commercial efforts globally.

You’ll get to shape how we sell, build relationships with future clients, and have a real impact from day one—no layers, no red tape, just ownership and opportunity.

In this role you’ll get to:
•    Lead generation & pipeline maintenance: 
- Work directly with the VP and Director of Client Engagement to develop pipeline goals and strategy  
- Conduct outbound prospecting to generate new leads to build and maintain a pipeline of qualified leads
- Qualify leads based on defined criteria and schedule demos for the Client Engagement team 
- Provide excellent customer service and timely, effective follow-up
- Partner with the Client Engagement Team SME to optimize the launch of sales plays
•    Sale process support:
- Help with the creation of sales presentations and proposals
- Create and maintain a repository of pricing and SKUs to be leveraged globally
- Assist with the maintenance and data integrity of our CRM system (HubSpot)
- Ensure accurate data entry and update sales records as needed
- Facilitate the commercial team's ongoing lead nurturing efforts to maximize conversion potential


ABOUT YOU

We’re looking for people who:
•    Have a competitive spirit and the drive for results 
•    Have strong communication and interpersonal skills
•    Are eager to learn and have a positive attitude
•    Are committed to testing and learning, and making data-driven decisions
•    Have superior organization and attention to detail
•    Excel at working through complexity across teams to achieve a shared goal
Requirements:
•    Bachelor’s degree
•    3+ years of experience in B2B sales and/or sales operations 
•    Experience working with sales teams

Preferred:
•    Experience in SaaS/technology sales 
•    Hubspot experience
•    Strong interest in customer experience and brand loyalty
•    Proficiency in Spanish is preferred (but not required) 




#LI-remote