Sr CTS Quality Consultant

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Bachelor’s degree in a business field or equivalent experience, Five years of financial services experience, Strong understanding of defined benefit/defined contribution or relevant financial operations, Advanced skills in MS Excel and basic accounting skills..

Key responsabilities:

  • Provide quality support to CTS by running and analyzing new case audits.
  • Identify trends related to conversion strategies and recommend changes to audit processes.
  • Create plan level conversion reconciliations and collaborate with the Transition team for resolution.
  • Train team members on CTS audit procedures and serve as a subject matter expert.

Transamerica logo
Transamerica Financial Services XLarge http://www.transamerica.com
5001 - 10000 Employees
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Job description

Job Family

Customer & Business Quality Assurance

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

 

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life 

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Handle a wide variety of audit processes related to the transition of new client business to Transamerica. Provide support in the areas of audit analysis, audit corrections, audit efficiencies, report development, and special projects. Communicate with Client Transition Services (CTS) staff to understand needs and provide effective consultation, error avoidance, and procedures.

Job Description

Responsibilities

  • Provide quality support to CTS by running and analyzing new case audits, including but not limited to balances, allocations, default analysis, etc.
  • Identify trends related to conversion strategies that may require additional oversight and changes to audit processes.
  • Create plan level conversion reconciliations; identify discrepancies and collaborate with the Transition team and Accounting for resolution.
  • Support special projects, such as providing technical direction and running ad hoc reports in AQT.  
  • Identify ways to improve effectiveness, efficiency and “value added” for internal and external customers.
  • Develop and implement processes for mitigation of future issues and management of customer expectations.
  • Train team members and members of the conversion team on the CTS audit procedures.
  • Serve as a subject matter expert to management and internal teams on best practices.

Qualifications

  • Bachelor’s degree in a business field or equivalent experience
  • Five years of financial services experience
  • Strong understanding of defined benefit/defined contribution, or relevant financial operations
  • Experience and understanding of installation processes and plan administration
  • Knowledge and understanding of fund trading and the relationship between plan assets and system balances
  • Analytical and problem-solving skill to perform internal auditing procedures
  • Organizational and time-management skills to work on multiple assignments through to completion
  • Written and oral communication skills to convey technical information/analysis results
  • Basic accounting skills
  • Advanced skills in MS Excel

Preferred Qualifications

  • Pension plan conversion experience
  • Experience with AQT and/or SharePoint

Working Conditions

  • Office environment

Compensation

The salary for this position generally ranges between $64,000 - $72,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

  • Competitive Pay 

  • Bonus for Eligible Employees 

 

Benefits Package 

  • Pension Plan 

  • 401k Match

  • Employee Stock Purchase Plan

  • Tuition Reimbursement

  • Disability Insurance

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Employee Discounts

  • Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

  • Paid Time Off starting at 160 hours annually for employees in their first year of service.

  • Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

  • Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

  • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

  • Adoption Assistance

  • Employee Assistance Program

  • College Coach Program

  • Back-Up Care Program

  • PTO for Volunteer Hours

  • Employee Matching Gifts Program

  • Employee Resource Groups

  • Inclusion and Diversity Programs

  • Employee Recognition Program

  • Referral Bonus Programs

 

Inclusion & Diversity  

 

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

 

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

 

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.    

 

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023

 

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Plan Execution
  • Microsoft Excel
  • Organizational Skills
  • Time Management
  • Communication

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