Spanish Speaking Customer Support for Virtual Job & Freelance Platforms Departme

Patrique Mercier Recruitment FR is passionate about connecting talented professionals with leading career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Virtual Job & Freelance Platforms Department. This position is ideal for those who are enthusiastic about remote work solutions and enjoy assisting clients in navigating freelance platforms.

Responsibilities

• Provide high-quality customer support to Spanish-speaking clients regarding virtual job and freelance platforms through phone, email, and chat.
• Assist customers with inquiries related to platform usage, account management, job postings, and payment processes.
• Effectively resolve customer complaints and issues, ensuring a positive user experience.
• Document all customer interactions accurately and maintain comprehensive records.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Educate clients about platform features, best practices for hiring or finding jobs, and relevant policies.
• Gather and relay customer feedback to support continuous improvement efforts.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly within technology or freelance industries, is preferred.
• Strong communication skills and a customer-centric approach.
• Ability to manage multiple tasks in a dynamic environment while maintaining attention to detail.
• Familiarity with CRM software and online communication tools.
• Excellent problem-solving skills and a proactive attitude.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks