Offer summary

Qualifications:

2+ years of experience in content development for customer support or training teams, Excellent writing, editing, and proofreading skills, Proven ability to digest and simplify complex information, Strong project management skills and ability to meet deadlines..

Key responsabilities:

Create and maintain help center articles, FAQs, and training materials

Translate complex product information into clear content for customer care agents

Deliver live and recorded training sessions for onboarding and upskilling

Regularly audit existing content for accuracy and relevance.

Job description

About doola

doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.

About the Role

The Operations Agent is a key member of the Operations team responsible for ensuring timely and accurate processing of customer orders across doola’s suite of services. This includes everything from business formations to compliance filings. You’ll work closely with the Customer Service team to ensure client satisfaction, identify bottlenecks in workflows, and contribute recommendations to improve efficiency and quality.

This role is ideal for someone detail-oriented, process-driven, and passionate about delivering a great customer experience through operational excellence.

Key responsibilities

Create and maintain help center articles, FAQs, macros, internal process docs, and training materials

Translate complex, technical product information into clear and easy-to-understand content for customer care agents

Collaborate with product and engineering teams to stay on top of feature changes and product updates

Deliver live and recorded training sessions to onboard and upskill customer care agents

Ensure all content is consistent in tone, accurate, and aligned with brand and support guidelines

Manage multiple content projects at once, balancing timelines and shifting priorities

Regularly audit existing content for accuracy and relevance, ensuring documentation reflects current policies and workflows

Partner with Customer Care leadership to create onboarding and upskilling resources for agents

Skills and qualifications

2+ years of experience in content development for customer support or training teams

Excellent writing, editing, and proofreading skills

Proven ability to digest and simplify complex information

Experience delivering training in live or asynchronous formats

Strong project management skills and ability to meet deadlines

Comfortable working cross-functionally with product, engineering, and customer care teams

Detail-oriented with a focus on quality and claritySelf-starter who thrives in a fast-paced, dynamic environment

Bonus qualifications

Experience with structured content authoring or content management systems

Background in SaaS, fintech, or tech startups

Familiarity with tone of voice and content style guides

Experience developing e-learning or onboarding materials

Why join us

• Opportunity to work with a dynamic and innovative company at the forefront of the industry.

• Collaborative and supportive team environment with opportunities for growth and development.

• Competitive compensation package with insane opportunity for growth.

Our values and non-values

• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.

• Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/

If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.

doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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