HR People Experience Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an HR People Experience Lead  role with TaskUs: 

The HR People Experience Lead will be responsible for overseeing the annual TaskUs Travel Incentive program aimed at recognizing and rewarding the top 1% of our employees. This role involves designing and organizing extraordinary travel experiences, and ensuring these events are memorable and motivational. This position will be involved with other projects as wellThe role will also include participation in additional projects. The ideal candidate will have a strong background in employee engagement, project management, and event planning. 

Key Responsibilities:

Program Management

• Oversee the end-to-end management of the travel incentive program.

• Collaborate with senior leadership to ensure alignment with company goals and objectives.

Winner Identification

• Facilitate the fair and transparent selection of program winners.

• Work with data analytics teams to track and evaluate employee performance.

• Ensure confidentiality and integrity in the selection process.

Experience Design

• Create unique and memorable experiences for program winners.

• Research and select destinations, accommodations, and activities that align with the company’s standards of excellence.

• Partner with travel agencies and vendors to arrange logistics.

Event Planning and Execution

• Plan and organize all aspects of the event, including itineraries, transportation, and accommodation.

• Ensure all travel experiences are safe, enjoyable, and culturally enriching.

• Manage budgets and ensure cost-effective planning without compromising quality.

Employee Engagement

• Collect feedback from participants to continually improve the program.

• Work with the Marketing/ Communications team to promote the program internally to enhance employee motivation and engagement.

Project Management

• Develop detailed project plans, timelines, and budgets.

• Monitor project progress and make adjustments as necessary.

• Ensure all projects are delivered on time, within scope, and within budget.

Ad Hoc 

• Support spill-over process optimization projects as needed.

Required Qualifications: 

• 3 to 5 years of experience in project operations support and coordination

• Proven background in providing administrative and logistical support to project teams, ensuring smooth daily operations and project execution

• Strong organizational skills, communication, and project management experience

• High sense of accountability, service-oriented, and a professional and positive attitude

• Excellent team and interpersonal skills; is able to work with multiple teams and stakeholders

• Understand the business needs from the planning stage, execution on or during the request until expectations are met. End to end process.

• High level of Emotional Intelligence and can keep up with changes and new directions. Ability to de-escalate high level situations among other departments.

• Extreme discretion and confidentiality, tact, independent judgment, flexibility, dependability and accountability.

• International coordination experience: calendar arrangements, dealing with multiple time zones, travel arrangements, scheduling (professional and personal) and expenses

Education / Certifications:

• Bachelor’s degree is preferred, but not required

• Experience in lieu of education

Work Location / Work Schedule / Travel: 

• Work from home

• Mid shift, but should be open to shifting schedules

• This role will require you to travel (15 to 16% travel annually)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to 

opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.