Quality Manager

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Annual compensation between $98,000 - $110,000 PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Health Insurance – $0 premium for employee-only coverage in our core program for those participating in our Wellbeing Incentive Program.
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What You Will Do - Essential Functions

The Quality Manager is responsible for ensuring the integrity and compliance of data security, reporting processes, and web-based maintenance and information updates. This position coordinates, maintains, and analyzes customer satisfaction surveys. Additionally, the Quality Manager leads and manages quality improvement projects, ensures compliance with policies and procedures, monitors and evaluates service performance, conducts statistical analyses, prepares quality performance reports, and assists in preparing monthly, quarterly, and annual customer reports.

• Quality Improvement and Compliance
• Facilitate the completion of annual QM Program Description, Work Plan, mid-year Work Plan Update, and Annual QM Program Evaluations.
• Lead and manage quality improvement projects.
• Ensure compliance with policies, procedures, and customer requirements for day-to-day operations and future planning.
• Monitor and evaluate service performance.
• Maintain data security and ensure integrity in reporting processes.
• Oversee web-based maintenance, information, and knowledge base updates.
• Data Analysis and Feedback
• Conduct statistical analyses and prepare quality performance reports.
• Analyze customer satisfactions surveys, complaint processing and trending, and core quality indicators.
• Collect and analyze customer feedback to recommend areas for improvement.
• Assist with the preparing of monthly, quarterly and annual customer reporting
• Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program.
• Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information
  

Who You Are

Required Qualifications

• This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include:
• The ability to pass a 10-panel drug screen prior to their date of hire.
• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
• US Citizenship for at least 5 years.
• Master’s degree in a clinical field with a license for independent practice
• 5+ years of clinical experience
• 5+ years of experience in management of Information technology and/or quality management
• Experience in leading and managing quality improvement projects.
• Understanding of regulations, policies, and procedures related to EAP programs
• Demonstrated experience in maintaining data security and integrity in reporting processes.
• Demonstrated ability to conduct statistical analyses and interpret complex data.
• Must be customer focuse

Someone who embodies our values by:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• Demonstrated initiative, critical thinking, organizational, and problem-solving skills
• Project Management: Ability to manage and coordinate multiple projects and staff simultaneously in a professional manner
• Analytical Skills: Strong ability to conduct statistical analyses and interpret data.
• Communication Skills: Excellent verbal and written communication skills for interacting with stakeholders and preparing reports.
• Interpersonal Skills: Ability to work effectively with a team and manage relationships with internal and external stakeholders.
• Leadership Skills: Proven ability to lead and motivate team members
• Working Conditions:
• Work is performed indoors in a remote, home setting or typical office environment - not substantially exposed to adverse environmental conditions.
• Since this is a remote position, employees must have a dedicated private workspace in their home to ensure productivity, confidentiality, and professionalism.
• Frequent exposure to VDT screens, video calling, headphones, and computers.
• Physical demands include constant ability to remain in a stationary position, move about inside an office or remote setting, able to communicate and exchange information with others, able to inspect information, and able to perform repetitive motion with arms and fingers.
• Mental demands include constant ability to interpret data, problem solve, make decisions, and organize and plan.
  
  

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.