Offer summary

Qualifications:

Previous complaints handling experience within financial services, preferably with ISA or Savings products., Excellent communication skills to manage complex customer issues with empathy and professionalism., Strong problem-solving and analytical abilities focused on fair outcomes., Highly organized with the ability to manage multiple cases in a fast-paced environment..

Key responsabilities:

Manage the full lifecycle of customer complaints from initial data gathering to final response.

Work closely with internal teams to obtain information and drive timely resolutions.

Ensure compliance with regulatory standards by maintaining accurate records.

Identify trends in complaints and provide insights to enhance processes and customer experience.

Job description

Complaint Handler | £175 per day | 3-Month Contract | Remote Working

Our Financial Services client is seeking a team of experienced Complaint Handlers to join them on an initial 3-month contract, supporting the resolution of complaints in relation to ISA and Savings products.

As a Complaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.

Key Responsibilities:

Managing the full lifecycle of customer complaints, from inital data gather to final response.
Working closely with internal teams to obtain key information and drive timely, effective resolutions.
Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
Identifying trends in complaints and providing insights to enhance processes and customer experience.
Delivering excellent customer service at every touchpoint via telephone, email and letter.

About you:

Previous complaints handling experience within financial services, with exposure to ISA or Savings products being highly desirable.
Excellent communication skills, with the ability to manage complex and sensitive customer issues with empathy, clarity, and professionalism.
Strong problem-solving and analytical abilities, with a focus on delivering fair and balanced outcomes.
Highly organised, with the capability to manage multiple cases simultaneously and effectively prioritise workload in a fast-paced environment.

What can we offer you?

£175 per day (Inside IR35 via Umbrella)
3-month initial contract
Remote Working
Experience with an industry leader committed to delivering outstanding customer service.

If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.

Complaint Handler | £175 per day | 3-Month Contract | Remote Working

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