Offer summary

Qualifications:

5+ years of experience designing web-based B2B SaaS platforms, Strong proficiency in Figma and ability to rapidly prototype using HTML/CSS, Experience conducting user research and usability testing, Degree in Design or related field..

Key responsabilities:

Lead the creation of intuitive web-based interfaces in Figma, including wireframes and prototypes

Simplify AI-driven features into user-centric designs

Run user interviews and usability tests to gather feedback and iterate on designs

Collaborate with product managers and developers to ensure pixel-perfect implementation of designs.

Job description

About The Job

Please be aware that we can only consider candidates that are currently located in the Netherlands for this position.

We’re looking for a Senior UI/UX Designer to join our product team and help craft a modern, intuitive interface for our next-gen B2B AI CX platform. You’ll play a key role in turning complex AI-powered workflows into clean, user-friendly experiences that empower customer support teams globally. From wireframes to high-fidelity prototypes, you’ll take ownership of end-to-end design in a fast-moving, collaborative environment. If you love simplifying complexity and designing delightful SaaS products, this role is for you.

Responsibilities

Design & Prototype: Lead the creation of intuitive web-based interfaces in Figma — including wireframes, user flows, high-fidelity mockups, and clickable prototypes
Translate AI Features into UX: Simplify AI-driven features (e.g., ticket automation, smart suggestions) into easy-to-use, user-centric designs
Validate & Iterate: Run user interviews, usability tests, and design reviews to gather feedback. Iterate quickly to refine the experience
Collaborate Cross-Functionally: Work closely with product managers and developers to align design with user needs and technical feasibility. Ensure pixel-perfect implementation of your designs
Design System Ownership: Maintain and expand our scalable design system, defining reusable components and consistent visual language across the platform
Stay Ahead: Stay up to date on the latest trends in UI/UX, AI, and data visualization. Continuously look for ways to elevate the user experience.

About You

5+ years of experience designing web-based B2B SaaS platforms
Strong proficiency in Figma (components, variants, libraries)
Ability to rapidly prototype using HTML/CSS
Experience conducting user research and usability testing
Portfolio showcasing complex, data-rich interface design
Excellent communication skills in English
Comfortable working in Agile product teams\
Experience designing websites or applications that incorporate GenAI or AI-driven functionality
Familiarity with front-end frameworks (especially C#, Blazr Web assembly, MudBlazr)
Knowledge of CRM systems like Zendesk or Salesforce
Degree in Design or related field
Experience with B2B marketing or designing for B2B audiences.

We Offer

The flexibility to work 100% remotely with no wasted commute time and travel costs
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
Innovative digital tools, and continuous opportunities for learning and development
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
Location-specific benefits
Hybrid Work Model: Enjoy a flexible work culture with 2-3 days in the office
Dynamic Work Environment: Be part of a team that's pushing the boundaries of data and AI in the customer experience industry
Professional Growth: Opportunities for continuous learning, development, and career advancement
Collaborative Culture: Join a diverse team that values open communication, mutual respect, and shared success
Impact: shape a market leading AI CX product.

Required profile