Analyst, Clinical Systems

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Clinical Systems Analyst will act as a key contributor to the configuration and buildout of eClinicalWorks for ArchWell Health. This role will actively partner and support end users across ArchWell Health’s markets, acting as a subject matter expert for core clinical applications. The ideal candidate will have experience with implementations of eCW in medium to large-scale environments, be a strong communicator, and demonstrate flexibility in a growing and ever-changing environment.

Duties/Responsibilities:

• Assist in the configuration and initial build of eClinicalWorks
• Perform system configuration in support of enterprise standards and assist in effort in defining requirements for system reporting needs
• Collaborate with the Information Technology team to set up and test integrations and interfaces connected to EMR
• Provide onsite training and go-live support to providers and staff
• Assist and act as core clinical applications subject matter expert for market end users
• Deliver support via ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users
• Develop training documentation, provide training (virtual or on - site), and support for core clinical applications
• Participate in core clinical systems upgrades and new functionality deployments which includes but is not limited to build , testing, devising workflows, developing documentation, training, and support
• Collaborate with team members and vendors to provide a resolution for requests and issues from market end users
• Travel required (10-15%)
  
  

Required Skills/Abilities:

• Strong subject matter expertise, technical knowledge and analytical skills.
• Ability to manage a wide range of projects, large and small, along with a high volume of service requests.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, etc.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key personnel.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate and assist with the implementation of technology projects including modification of existing applications or installation of new applications in eClinicalWorks to address clinical needs as identified.
• Partners with technical teams in reviewing requirements, specifications, testing, support and training plans to ensure they are in line with business objectives and clinical standards on projects.
• Experience with integration and medical devices set-up, configuration, and troubleshooting strongly preferred.
• Proficiency in eClinicalWorks support to include: basic workflow support, testing, troubleshooting, analysis, and first through third-level support functions.
• Proficient with Provider account provisioning.
• Experience with eClinicalWorks support technicians and respective My.eCW Case submission and tracking.
• Experience with working in, and knowing the differences, with Production vs. non-production environments.
• Experience with testing related to upgrades, patches to EMR, EXE, plugin, and companion products.
• Experience with documenting detailed issues to submit to eCW with screen shots of workflow and issue, and status of cases.
• Aptitude to learn and master new support and help desk tools, systems, and solutions.
• Ability to think critically and effectively apply problem-solving techniques.
• Understanding of eCW Client installations (EXE, Plugin, Web) with emphasis on plugin usage.
• Understanding of eCW Logs and data for specific provider, staff, and patient information (including eBO ).
• Demonstrated ability to maintain productivity in a work-from-home environment.
  
  

Education and Experience:

• Bachelors degree preferred, or equivalent experience
• Minimum of three (3) years of experience participating and/or leading medium to large-scale implementations of eClinicalWorks (including, but not limited to, EMR build, testing, developing documentation, in-person training, go-live support, optimizations) for providers and staff (front office and clinical)
• Minimum of three (3) years of experience managing eClinicalWorks requests and issues from end users by resolving them on your own or by working with eClinicalWorks support
• Knowledge of implementing quality programs (MIPS, HEDIS, ACO, etc.) within eCW preferred
  
  

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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