Offer summary

Qualifications:

3 years of experience supporting in a production Linux/Unix environment., 1 year of experience with SQL queries and regular expressions., Proficiency in Python, Bash shell scripts, and familiarity with Java applications., Strong analytical, troubleshooting, and communication skills..

Key responsibilities:

Analyze and troubleshoot complex application issues and collaborate with cross-functional teams for resolution.

Monitor production activity and analyze logs to ensure application availability.

Participate in code promotion, system maintenance, and develop automated solutions for various tasks.

Create and maintain documentation for processes and procedures related to job responsibilities.

Job description

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Intro and job overview:

The Support Engineer is responsible for supporting several different client-facing applications utilizing multiple technologies in a fast-paced, SLA-driven environment. This person needs strong analytical and troubleshooting skills and must be good at communicating and collaborating with people of varying levels and types of technical skills.

Responsibilities and Duties:

Issue Resolution: Analyze and troubleshoot complex application issues. Work collaboratively with cross-functional teams to resolve issues. Update tickets and documentation with detailed information about issue and resolution.
Production Activity Analysis: Identify, understand, and analyze logs and other indicators of production activity.
Service Requests and Projects: Perform tasks related to internal or external service requests and projects, often collaboratively.
Code Promotion and Maintenance: Participate in code promotion and system maintenance activities.
System Monitoring: Develop and configure system and application monitoring using a variety of scripts and tools to ensure application and environment are available 24x7 and that we are meeting all internal and client SLAs
Script Development: Develop, test, and implement scripted or other automated solutions to address a variety of situations including issue resolution, service requests, and monitoring
Documentation: Create and maintain documentation. This includes processes and procedures across all areas of this job’s responsibilities.
On-call and other after-hours and weekend rotations required

Requirements and Qualifications:

3 years experience supporting in a production Linux/Unix environment
1 year experience with SQL queries
1 year experience with regular expressions
Experience with Python, Bash shell scripts, and/or other scripting
Familiarity with Java applications, especially the ability to read and debug a Java stack trace
English language

Preferred Requirements

Ability to read and understand Perl scripts
Experience working with XML, JSON
Experience working in Jira or other ticketing system
Familiarity with Salesforce or other CRM system

*the offer is dependent on positive verification of the candidate in accordance with the adopted internal procedures

*we can offer B2B contract for this position

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