Offer summary

Qualifications:

Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably in cybersecurity/software., Proven track record of managing large-scale renewals operations with portfolios exceeding $200 million., Strong analytical and problem-solving abilities with a data-driven approach to decision-making., Excellent interpersonal and communication skills, with a passion for customer success..

Key responsibilities:

Develop and execute a comprehensive renewals strategy to maximize customer retention and revenue growth.

Lead, mentor, and grow a high-performing renewals team, fostering a culture of excellence.

Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.

Utilize data analytics to identify trends and improve renewal rates, while collaborating with sales and customer success teams.

Job description

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

More about this role:

The Global SVP, Renewals will lead our renewals team, driving customer retention and revenue growth through strategic management of subscription renewals. This role requires a dynamic leader with a deep understanding of the cybersecurity/software landscape, exceptional customer relationship skills, and a proven track record in subscription-based business models. The SVP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction.

Key Duties and Responsibilities:

Leadership & Strategy: Develop and execute a comprehensive renewals strategy to maximize customer retention and revenue growth.
Team Management: Lead, mentor, and grow a high-performing renewals team, fostering a culture of excellence and continuous improvement.
Customer Engagement: Build and maintain strong relationships with key customers, ensuring their satisfaction and loyalty.
Data-Driven Insights: Utilize data analytics to identify trends, forecast renewals, and develop actionable insights to improve renewal rates.
Collaboration: Work closely with sales, customer success, and product teams to align strategies and ensure a seamless customer experience.
Process Optimization: Continuously improve renewal processes, leveraging technology and best practices to enhance efficiency and effectiveness.
Broader Vision: Align strategic direction of the Global Renewals org with Customer Experience, Sales and the overall strategy of Darktrace.
Forecasting: Accurately forecast projected revenue attainment and performance for the renewals team.
Leadership: Develop the capabilities of the Global Renewals team in alignment with broader company direction and vision for the future.
Development: Drive renewals program to become more automated and partner driven.

Qualifications & Experience

Experience: Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry.
Leadership: Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals.
Experience: Demonstrated ability to develop and execute successful renewals strategies.
Experience: Transforming and optimizing renewals processes and teams, including adding automation to the renewals process.
Leadership: Proven ability to lead and inspire teams, with excellent interpersonal and communication skills.
Customer Focus: Passion for customer success, sales and a commitment to delivering exceptional service.
Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Experience: Implementing CRM and other sales and customer success tools.
Experience: working with channel partners.
Soft Skills: Ability to thrive in a fast-paced, dynamic environment that requires ability to thrive despite ambiguity.