Spanish Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment FR is devoted to connecting talented professionals with rewarding job opportunities. We are currently on the lookout for a Spanish Speaking Customer Support Representative for our Ride-Sharing App Department. This position is perfect for individuals who are dedicated to providing top-notch customer service and ensuring a smooth experience for Spanish-speaking users of our ride-sharing platform.

Responsibilities

• Offer outstanding customer support to Spanish-speaking users of the ride-sharing app via phone, email, and chat.
• Assist customers with inquiries related to app functionality, ride bookings, payment issues, and service guidelines.
• Effectively resolve customer complaints and issues to ensure high levels of user satisfaction.
• Maintain accurate documentation of customer interactions and track progress on unresolved issues.
• Work closely with internal teams to provide timely and effective solutions to customer inquiries.
• Educate customers on app features, safety measures, and promotional campaigns.
• Gather feedback from users to contribute to service improvement initiatives.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer support, ideally in the technology or ride-sharing industry.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in using CRM tools and standard office software.
• Strong analytical and problem-solving skills.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks