Offer summary

Qualifications:

At least 2 years of experience in Customer Service and/or Settlements Officer role., Prior experience in the mortgage management or finance industry is required., Strong communication and interpersonal skills are essential., Proficiency in Microsoft Office and familiarity with CRM or loan management systems is a plus..

Key responsabilities:

Providing exceptional customer service via phone and email, responding to client inquiries in a timely manner.

Managing and resolving customer concerns with empathy to ensure a positive client experience.

Coordinating with solicitors, lenders, brokers, and other stakeholders for smooth loan settlements.

Maintaining accurate client records and preparing settlement documents to ensure compliance.

Job description

Looking for Filipino (Philippines-based) candidates

Job Role: Settlements & Customer Care - Administration Officer (004 - 00150)

Work Schedule: 40 hrs / week

Salary: up to 1,600 AUD / Month (Final offer will be based on the client’s assessment, as well as your experience and background)

Contract Type: Independent Contractor Agreement; Full-Time; Remote

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

The client is a boutique team of private lending specialists focused on offering more flexible options for both borrowers and investors.

Role Overview:

As a Settlements & Customer Care – Administration Officer, you will play a key role in supporting both client-facing and back-end operations within the mortgage management process. Your duties will include:

Key Responsibilities:

Providing exceptional customer service via phone and email, responding to client inquiries in a timely and professional manner
Managing and resolving customer concerns with empathy, ensuring a positive client experience
Maintaining accurate and confidential client records and documentation
Coordinating with solicitors, lenders, brokers, and other stakeholders to ensure smooth and timely loan settlements
Preparing and reviewing settlement documents, ensuring they are complete, accurate, and compliant
Tracking settlement timelines and proactively following up to avoid delays
Assisting with general administrative tasks and supporting continuous process improvement
Collaborating with internal teams and third parties to support the overall loan processing and client journey
Maintaining up-to-date records for audit and reporting purposes

Requirements

At least 2 years of experience in a Customer Service and/or Settlements Officer role
Prior experience in the mortgage management or finance industry is required
Strong communication and interpersonal skills
High attention to detail and excellent organizational skills
Ability to work independently in a remote setup and manage multiple priorities
Proficiency in Microsoft Office and familiarity with CRM or loan management systems is a plus

Before applying, please note: This application includes a video assessment provided by the client. If you’re not comfortable with creating a video assessment, that’s completely okay—feel free to explore other opportunities with us. Additionally, as part of the independent contractor agreement, our clients are not obligated to provide you with equipment, so you will need to use your own. Thank you!

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