Operations Manager (Product Inspection Company)

Job Title: Operations Manager
Work Arrangement: Fully remote
Job Type: Full-time
Time Zone: Eastern Standard Time
Work Schedule: 3AM - 12PM EST
Holiday Orientation: US Holidays, PH Holidays for approval

About the Company

The company is revolutionizing quality control for retail and e-commerce brands, addressing a $30+ billion industry that has been left behind by modern innovation. By combining technology and expertise, it helps brands ensure compliance, improve product quality, and drive sustainability, all while streamlining outdated processes. Trusted by hundreds of brands, the company is shaping the future of product testing and inspection.

Role Overview

The Operations Manager will be a pivotal team member responsible for optimizing workflows, supporting client operations, and ensuring the seamless delivery of quality management solutions. This role requires a detail-oriented individual with strong analytical skills and a proactive mindset to streamline processes and deliver exceptional client experiences.

Key Responsibilities

Operations Support:

• Workflow Optimization: Improve processes to boost efficiency and collaborate with teams to solve bottlenecks.
• Client Coordination: Manage client communication, ensuring timely issue resolution and project milestones are met.
• Data Management: Maintain accurate operational data and generate reports to support decision-making.

Logistics Coordination:

• Supplier & Vendor Management: Coordinate with suppliers and vendors for timely quality inspections and shipments.
• Product Quality Tracking: Ensure quality assurance protocols are followed and update clients.
• Vendor Negotiations: Manage relationships and negotiate better processes and prices with vendors.

Technology Utilization:

• System Integration: Use tools to manage workflows, automate tasks, and troubleshoot software issues.

Administrative Functions:

• Documentation: Maintain records of activities, client interactions, and quality metrics.
• Support for Leadership: Assist the leadership team with scheduling, presentations, and ad-hoc tasks.

Immediate Tasks in Week 1:

• Learn the company's tools, processes, and team structure.
• Manage client communications and project timelines.
• Audit workflows and suggest improvements.
• Work with the leadership team to prioritize operational goals.
• Shadow team members to understand the quality management process.

Requirements

• At least 3 years of professional experience in operations, logistics, or project management.
• Prior experience in the e-commerce, D2C, or supply chain industries is highly desirable.
• Proficiency with operational tools and platforms such as Asana, Monday.com, ClickUp, HubSpot, or similar project management systems.
• Strong analytical abilities, with a proven track record of deriving actionable insights from data.
• Exceptional written and verbal communication skills.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.

Benefits

• Fully Remote Work: Work from anywhere within the required time zones.
• Dynamic Work Environment: Join a fast-growing startup with a collaborative team.
• Flexible Hours: Enjoy flexibility in your schedule with occasional weekend availability.
• Professional Development: Gain exposure to executive-level projects and opportunities for growth
• Holiday Orientation: U.S. Based holidays

Recruitment Process

1. Application Submission
2. Screening
3. Top-Grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Onboarding