Offer summary

Qualifications:

Excellent command of English, both written and spoken., Strong communication and interpersonal skills., Good multitasking, prioritization, and organizational skills., Experience in a customer service role..

Key responsabilities:

Respond to customer inquiries via phone, email, and chat.

Effectively address customer concerns and troubleshoot problems.

Stay informed about products and services to assist customers accurately.

Maintain detailed records of customer interactions and resolutions.

Job description

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.

The successful candidate will contribute to the development and expansion of the services ensuring excellent customer support and efficient administration within our Customer Service department.

Working shift

Wednesday - Sunday 4pm - 12.30am

Responsibilities

Customer Support - Respond to customer inquiries via various channels (phone, email, chat) in a prompt and professional manner.
Issue Resolution - Effectively address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction.
Product Knowledge - Stay informed about our products and services to assist customers with accurate information and advice.
Team Collaboration - Work collaboratively with other team members to achieve individual and team targets and goals.
Training and Development - Participate in ongoing training sessions to stay updated on product knowledge, customer service techniques, and company policies.
Documentation - Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer management system.

Requirements

Excellent command of English is a must - both written and spoken
Strong communication skills and interpersonal skills
Good multitasking, prioritization and organizational skills
Good attention to detail
Experience in working in a customer service role

Benefits

Competitive annual leave and additional days per length of service
Remote working and flexible working hours
Maternity and paternity leave
Compassionate leave

TransferMate is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.

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